Store Operations Manager

4 days ago


Mobile, Alabama, United States Community Choice Financial Family of Brands Full time
Overview
As a key member of the Community Choice Financial Family of Brands team, you will play a vital role in driving store success and customer satisfaction. Your leadership skills and experience will be instrumental in setting performance standards, providing coaching and training to your team, and overseeing marketing efforts to increase revenue and growth.

Responsibilities:
• Lead and develop all store employees to achieve new business and store growth through effective system knowledge and training
• Identify local marketing strategies, utilize business-to-business partnership opportunities, obtain referrals, host and participate in community and in-store events to drive growth and revenue
• Enforce adherence to quality standards, procedures, and local and state laws and regulations by auditing loan/pawn agreements and transactions
• Supervise and maintain office security, including cash management and loss prevention, by verifying and documenting cash overages/shortages, vault, inventory, deposits, and expenses
• Examine, evaluate, and process loan/pawn applications and relevant transactions, assessing risk within established limits
• Participate in the selection, review, hiring, and retention of new employees
• Develop work schedules in accordance with budget, workloads, and store needs to ensure optimal performance
• Handle complex customer situations with integrity and professionalism
• Monitor and maintain internal and external store appearance, addressing basic facilities needs, including scheduling maintenance services

Requirements:
• High School Diploma or equivalent required
• Minimum two years of experience in a supervisory or leadership role in retail, financial, service, or related industries
• Excellent verbal and written communication skills
• Ability to work phone, Point of Sale, Microsoft Office, and other systems
• Valid driver's license, auto insurance, and personal vehicle for use throughout the workday (mileage compensated)
• Must be at least 18 years of age (19 in Alabama)
• Background check required (subject to applicable law)

What We Offer:
A comprehensive new hire training program, access to a robust learning management system, performance-based career advancement, educational reimbursement program, multiple coverage choices for medical insurance, traditional 401(k) and Roth 401(k) retirement plan, company-sponsored life and AD&D insurance, voluntary benefits, paid time off, diverse culture and inclusive environment.

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