Store Operations Manager
2 days ago
About Us
Community Choice Financial Family of Brands is a leading provider of financial services, helping thousands of people every day get the cash they need through title loans/pawns and personal loans.
Salary: $55,000 - $65,000 per year
Job Description
As a Store Operations Manager, you will lead the success of your store and team by setting high performance standards and providing exceptional customer service. You will coach, develop, and lead your team to reach Company objectives and serve as the trusted face of the store, building brand recognition and driving business.
Key Responsibilities:
- Manage overall store performance by meeting or exceeding Company performance standards, including Key Performance Indicators (KPIs).
- Lead your team to reach or exceed sales goals by extending loan or pawn products to consumers, identifying local marketing strategies, leveraging business-to-business partnership opportunities, obtaining referrals, and hosting community events.
- Supervise and maintain office security, conduct proper opening and closing procedures, and manage vault, cash drawer, and bank deposits.
- Ensure compliance with Company policies and procedures, as well as local, state, and federal laws and regulations.
Required Skills and Qualifications
We are seeking an experienced professional with:
- At least two years of experience in a supervisory or leadership role in retail, financial, customer service, or related industries.
- Operations experience in a leadership capacity.
- A valid and current driver's license, auto insurance, and personal vehicle for use throughout the workday.
- Ability to work phone, Point of Sale, Microsoft Office, and other systems.
- Physical ability to move and transport up to 25 pounds, remain in a stationary position, and operate mechanical controls.
Benefits
We offer a comprehensive benefits package, including:
- A comprehensive new hire training program.
- Access to a robust learning management system, full of e-learning modules and training programs.
- Performance-based career advancement opportunities.
- Multiple coverage choices for medical insurance, including free telemedicine and medical spending account options.
- Traditional 401(k) and Roth 401(k) Retirement plan with a generous Company match program.
- Voluntary benefits, including dental, vision, short-term and long-term disability plans, accident, critical illness, hospital confinement insurance, and pet insurance.
Other Information
TitleMax is one of the nation's largest title lending companies, spanning 14 states and over 900 locations since its founding in 1998. We are committed to providing an inclusive workplace free of discrimination based on various characteristics.
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