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Operations Manager

2 months ago

Manhattan Beach, California, United States CVS Health Full time
Job Summary

The Operations Manager is a key member of the Store Management team at CVS Health, responsible for driving store execution and performance while building consumer loyalty through excellent customer service. This role requires strong leadership, initiative, and a focus on delivering exceptional results.

Key Responsibilities
  • Leadership and Team Management: Lead and develop a high-performing store team, providing guidance, coaching, and feedback to ensure excellent customer service and store operations.
  • Customer Service: Foster a customer-centric culture, ensuring that every customer interaction is positive and memorable.
  • Store Operations: Oversee daily store operations, including sales, inventory management, employee staffing, and financial management.
  • Strategic Planning: Collaborate with the Store Manager to develop and implement strategic plans to drive store growth, improve customer satisfaction, and increase sales.
Requirements
  • Leadership and Communication Skills: Proven ability to lead and motivate teams, excellent communication and interpersonal skills.
  • Analytical and Problem-Solving Skills: Strong analytical and problem-solving skills, with the ability to make informed decisions and drive results.
  • Customer Service Focus: Passion for delivering exceptional customer service and a commitment to building strong relationships with customers.
  • Business Acumen: Understanding of retail operations, sales, and customer service principles, with the ability to apply business acumen to drive results.
What We Offer

At CVS Health, we offer a competitive compensation package, including a base salary, bonus opportunities, and comprehensive benefits. We also offer opportunities for professional growth and development, as well as a collaborative and dynamic work environment.