Customer Experience Professional

3 days ago


Boynton Beach, Florida, United States Firestone Full time

At Firestone, we are seeking a highly skilled Sales and Service Technician to join our team. As a Sales and Service Technician, you will be responsible for delivering exceptional customer service while providing top-notch sales and technical expertise. Your primary focus will be on assessing customers' needs, recommending products and services, communicating sales and promotions, resolving customer complaints, and following up with customers to ensure satisfaction.

About the Role

This is a full-time opportunity that requires excellent communication and interpersonal skills, as well as a strong understanding of tire services including tire repair, new tire installs, tire mounting, rotations, and balancing. The ideal candidate will have a strong background in sales and customer service, with experience working in a fast-paced retail environment. A high school diploma or equivalent is required, and a valid driver's license is preferred.

Key Responsibilities:
  • Assess customers' needs and provide personalized recommendations for products and services.
  • Communicate sales and promotions effectively to customers.
  • Resolve customer complaints in a timely and professional manner.
  • Follow up with customers to ensure satisfaction with products and services.

We offer a competitive salary of $48,000 - $58,000 per year, depending on experience, plus benefits and opportunities for advancement.



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