Banking Customer Experience Specialist
3 weeks ago
In this role, you will be responsible for delivering a unique customer experience that improves their financial well-being and creates loyalty. You will process a variety of customer interactions, educate customers on alternatives available for their financial interactions, and identify banking opportunities during the customer interaction and refer as appropriate. Additionally, you will perform lobby engagement activities to connect with customers and position PNC products to meet their needs. You will also apply product and procedural knowledge to solve customer's problems and adhere to all policies and procedures, demonstrating sound judgment within established limits.
You will have the opportunity to work in a fast-paced environment, collaborating with colleagues to achieve sales goals, address customer concerns, and provide innovative solutions to meet customers' evolving needs. Your strong communication skills and ability to build rapport with customers will enable you to drive revenue growth and enhance customer satisfaction.
The estimated salary for this position is $50,000 - $65,000 per year, based on experience and qualifications. If you are a results-driven and customer-centric individual with a passion for delivering exceptional service, we invite you to apply.
Your Skills and Qualifications
Accountability, Banking, Client Loyalty, Customer Experience (CX), Customer Service, Identifying Opportunities, Leveraging Technology, Proactive Sales
To succeed in this role, you will need to possess excellent communication skills, both written and verbal, and be able to work effectively in a team environment. You will also require strong problem-solving skills, attention to detail, and the ability to adapt to changing priorities and deadlines. A high school diploma or equivalent is preferred, although prior experience in banking or a related field is not required. We welcome applications from individuals who are eager to learn and grow with our organization.
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