Patient Engagement Advocate

2 weeks ago


Stevensville, Maryland, United States Serenity Healthcare, LLC Full time
Position Overview

Serenity Healthcare, LLC is on the lookout for a dedicated Patient Engagement Advocate to join our team of clinical support professionals committed to empowering patients in reclaiming their lives.

As a Patient Engagement Advocate, you will play a crucial role in assisting patients to qualify for interventional therapies and helping them comprehend the advantages of Serenity's treatment methodologies.

Ideal Candidate Profile

The perfect candidate will possess a background in customer service and excel in a constructive, results-oriented environment.

Important Considerations

Trigger Warning: This role involves working with individuals experiencing suicidal thoughts, listening to trauma from PTSD patients, and providing support, which may be challenging for some individuals.

Benefits
  • Shortened work week with 13-hour shifts
  • Paid Time Off and holidays
  • Comprehensive Medical, Dental, and Vision Insurance (with 90% of costs covered)
  • Opportunities for Career Advancement
  • Chance to make a meaningful impact
Key Responsibilities
  • Serve as a liaison between patients and their healthcare providers.
  • Provide an exceptional in-person patient experience at our facilities.
  • Guide patients in understanding their treatment choices.
  • Consult with patients to collect relevant information regarding their current symptoms, mental health status, and medication history.
Qualifications
  • High School Diploma or GED required
  • A minimum of 2 years of full-time experience in a service-oriented position
  • Strong interpersonal and communication skills
  • Excellent problem-solving and critical thinking capabilities
About Us

At Serenity Healthcare, we have successfully assisted countless patients in reclaiming their lives through specialized clinical expertise and state-of-the-art technology in healthcare.

Our approach to patient care focuses on offering alternative solutions and treating the individual holistically, fostering an environment of positivity, support, and healing in an outpatient context.

We believe in the importance of living one's best life, recognizing that mental health is a vital component of overall well-being.



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