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Principal Unified Communications Consultant

2 months ago

Warrenton, Virginia, United States Jacobs Full time

About the Role:

The Jacobs Lone Wolf program is seeking a highly skilled Unified Communications Consulting Engineer, Principal to support the Distributed Continuity Integrated Network – Top Secret Enterprise Services (DCIN-TS ES). As a key member of the team, you will play a critical role in designing, implementing, and optimizing Unified Communications (UC) solutions that facilitate collaboration among senior leaders and key staff.

Key Responsibilities:

  • Provide technical expertise in Unified Communications and collaboration technologies to support the DCIN-TS ES mission.
  • Collaborate with cross-functional teams, including network engineers, security specialists, and system architects to design and implement UC solutions.
  • Assess client needs and recommend architecture improvements to ensure seamless communication across domains.
  • Specialize in UC technologies such as Cisco Unified Communications Manager (CUCM), Cisco Unity Connection, and Cisco Webex.
  • Supervise UC Engineers in Operations and Maintenance, Innovation, and special projects across the program.
  • Assist in day-to-day operations, troubleshoot issues, and maintain UC systems.
  • Work with the team to deliver reliable and efficient communication services.
  • Assist and advise UCEs, network engineers, and cyber security experts on voice and video communications solutions.
  • Advises on projects related to UC, video conferencing, instant messaging, and presence.
  • Ensure that communication tools are integrated seamlessly and meet security requirements.
  • Expert in Unified communications, Collaboration design, Edge services, Endpoints and user management, Configuration, Troubleshooting, and Integration.
  • Focus on designing and optimizing network infrastructure across different security domains.
  • Address challenges related to data flow, security policies, and interoperability.

Requirements:

  • Cisco Certified Internet Expert (CCIE) Collaboration certificate
  • DoD 8570 IAT Level II Certification: Security+ CE certification or equivalent Windows 10 certification - MCSA or Microsoft 365 Certified: Modern Desktop Administrator Associate (MDAA)

Clearance and Experience:

  • Must have active Top-Secret clearance with SCI or SCI eligibility
  • Minimum 15 years of experience in Unified Communications and collaboration technologies

Preferred Qualifications:

  • Deep understanding of Cisco Unified Communications Manager (CUCM)
  • Proficiency in Cisco Unified Contact Center Express (UCCX) or Enterprise (UCCE)
  • CCNP Collaboration
  • Strong understanding of networking fundamentals, including LAN/WAN, QoS, and MPLS
  • Experience with Cisco routers, switches, and firewalls, particularly in relation to voice and video integration
  • Experience with voice gateways, SIP trunks, and ISDN circuits
  • Expertise in call control protocols (SIP, SCCP, H.323)
  • Ability to explain technical concepts to non-technical stakeholders