Senior Telecommunications Systems Manager

5 days ago

Savage, Maryland, United States MAXIMUS Full time
Job Title: Senior Telecommunications Analyst

MAXIMUS is a leading operator of government health and human services programs, partnering with state, federal, and local governments to provide critical, high-quality services to diverse communities.

We are seeking a skilled and detail-oriented Telecommunications Analyst to join our team. As a Telecommunications Analyst, you will be responsible for managing and optimizing telecommunications systems and infrastructure.

Your role will involve analyzing telecommunications data, identifying areas for improvement, and implementing solutions to enhance communication efficiency and cost-effectiveness.

This position offers a flexible hybrid/telecommute schedule. The onsite and telecommute arrangement is determined by the site team and may change based on government or operational needs.

Key Responsibilities:
  • Identify trends, patterns, and anomalies in telecommunications data to identify areas for improvement and optimization.
  • Troubleshoot and resolve telecommunications issues, coordinating with service providers and vendors as necessary.
  • Support the deployment and usage of Avaya soft phone (One x Communicator) and IP Hard phones.
  • Perform changes in container-based technology (OCP).
  • Design, test, and deploy VDN/vector logic, routing, and call treatment based on business requirements.
  • Ensure compliance with telecommunications regulations, security standards, and data protection policies.
Requirements:
  • This position requires a High School Diploma, GED, or equivalent 7 years of experience in the related field.
  • An active Secret Clearance is required.
  • Proficiency in PBAX and VoIP communications (Avaya, Cisco), Avaya Virtual Platform.
  • Experience working with Windows 2012/2016 R2, AIX, RHEL, IBM Big Fix.
  • Must be based in the Annapolis Junction, MD area and be available for on-site work, if the need arises.
  • Team player, fast learner with ability to work proactively and independently to support mission-critical operations supporting geographically diverse locations.
Desired:
  • Certified in Microsoft Technology Associate (MTA) and Linux and prior experience with TSA Homeland Security.

We recognize your unique skills and experiences, and want to provide you with a career path that allows you to continue making a difference for our country. We are proud of our connections to organizations dedicated to serving veterans and their families.

A committed and diverse workforce is our most important resource. MAXIMUS is an Affirmative Action/Equal Opportunity Employer.

MAXIMUS provides equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disabled status.

Pay Transparency MAXIMUS compensation is based on various factors including but not limited to job location, a candidate's education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis including seniority and merit systems, as well as internal pay alignment.

Annual salary is just one component of MAXIMUS's total compensation package. Other rewards may include short- and long-term incentives as well as program-specific awards.

Additionally, MAXIMUS provides a variety of benefits to employees, including health insurance coverage, life and disability insurance, a retirement savings plan, paid holidays, and paid time off.

Compensation ranges may differ based on contract value but will be commensurate with job duties and relevant work experience. An applicant's salary history will not be used in determining compensation. MAXIMUS will comply with regulatory minimum wage rates and exempt salary thresholds in all instances.

Annual Base Pay Minimum for this Position $70,000.00

Annual Base Pay Maximum for this Position $120,000.00

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