Sales and Customer Service Representative

3 days ago


Encinitas, California, United States Massage Envy Full time
About the Role

We are seeking a highly motivated and customer-focused Sales and Customer Service Associate to join our team at Massage Envy in Encinitas, California. As a Sales and Customer Service Associate, you will play a critical role in delivering an exceptional experience for our clients, promoting the value of Total Body Care, and growing our member base.

Key Responsibilities
  • Provide Outstanding Customer Service: Greet clients, schedule services, and respond to client inquiries in a friendly and professional manner.
  • Promote Total Body Care: Educate clients on new and expanded services, sell the Massage Envy Wellness Program, and encourage homecare retail purchases based on service provider recommendations.
  • Support Clinic Flow: Assist with scheduling services, answering phone calls, responding to emails, and addressing client questions.
  • Grow and Retain a Client Base: Help grow and retain a client base both in-person and through phone/email outreach.
Requirements
  • High School Diploma or Equivalent: Required.
  • Previous Retail or Sales Experience: Preferred.
  • Critical Thinking and Math Skills: Ability to multitask and perform calculations accurately.
  • Excellent Communication Skills: Ability to establish positive relationships with clients and colleagues.
  • Supporter of Total Body Care: General knowledge of massage and skin care services.
Perks and Benefits
  • Competitive Compensation: Hourly rate ranging from $16.00 to $20.00, including bonuses and commissions.
  • Benefits Package: Employee Appreciation Bonuses, Paid Time Off, Employee Service Benefits, employee discounts, fun competitions, and prizes.
  • Dynamic Work Environment: Challenging and engaging work environment with opportunities for growth and development.
  • Flexible Schedule: Opportunities for a better work-life balance.


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