Retail Sales and Service Professional

6 days ago


Encinitas, California, United States Massage Envy Full time
About the Role

We are seeking a highly motivated and customer-focused individual to join our team as a Sales and Customer Service Associate. As a key member of our team, you will be responsible for providing exceptional customer service, promoting our services, and driving sales growth.

Key Responsibilities
  • Customer Service: Provide outstanding customer service to ensure a positive experience for all clients.
  • Sales and Promotion: Promote the value of Total Body Care by educating clients on new and expanded services, selling the Massage Envy Wellness Program, and encouraging homecare retail purchases.
  • Client Acquisition and Retention: Help grow and retain a client base by scheduling services, answering phone calls, responding to emails, and addressing client questions.
  • Team Support: Support clinic flow by greeting clients, scheduling services, and addressing client concerns.
Requirements
  • Education: High school diploma or equivalent required.
  • Experience: Previous retail or sales experience preferred.
  • Skills: Excellent math and computer skills, ability to multitask, and great people skills.
  • Culture Fit: Supporters of total body care with a general knowledge of massage and skin care services.
What We Offer
  • Compensation: A healthy compensation plan that rewards your hard work, including bonuses and commissions.
  • Benefits: Benefits that help you take care of you, including Employee Appreciation Bonuses, Employee Assistance Program, and Paid Sick Leave.
  • Training and Development: Training to help you grow and refine your sales and customer service skills.
  • Work-Life Balance: A flexible schedule for a better work-life balance.


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