Operations Manager

7 days ago


Las Vegas, Nevada, United States Michaels Full time
Job Summary

We are seeking a highly skilled Operations Manager to lead our store team in delivering exceptional customer service and driving sales growth. As a key member of our store leadership team, you will be responsible for overseeing daily store operations, managing inventory, and ensuring a positive customer experience.

Key Responsibilities
  • Assist the Store Manager in planning and executing store workload, including scheduling and inventory management.
  • Lead and manage adherence to Standard Operating Procedures (SOPs) and Company programs to ensure compliance with applicable laws and requirements.
  • Support and participate in truck unloading and stocking processes to ensure truck standards are followed and completed within budget.
  • Manage and execute inventory management processes, including merchandise operations and Omni-channel processes.
  • Train, observe, and coach team members to achieve results and participate in the performance management process.
  • Interact with customers in an accepting and respectful manner, remaining positive and respectful even in difficult situations.
  • Serve as Manager on Duty (MOD) and acknowledge customers, help locate products, and provide solutions.
Requirements
  • Retail management leadership experience.
  • Ability to remain standing for long periods, move throughout the store, and perform regular bending, lifting, carrying, reaching, and stretching.
  • Ability to lift heavy boxes and access high shelves by ladder or similar equipment.
Work Environment

Public retail store setting with climate-controlled areas, some stock rooms may not be climate-controlled, and some outdoor work may be required.


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