Customer Experience Liaison
5 days ago
About Us:
South County Lexus is a luxury car dealership located in Orange County, California. We are committed to providing exceptional customer service and building strong relationships with our customers.
Job Description:
We are seeking a Customer Experience Liaison to join our team. The successful candidate will be responsible for managing customer inquiries, developing relationships, and analyzing customer data to improve sales strategies.
Responsibilities:
- Manage a high-volume of inbound customer inquiries via phone, email, text, and chat.
- Develop and maintain relationships with customers to meet their needs and exceed expectations.
- Collaborate with the sales department to implement customer campaigns and marketing projects.
- Analyze and report customer data to improve sales strategies.
Requirements:
- Call center experience a plus
- Dealership experience preferred
- Automotive Sales experience a plus
- Excellent communication and interpersonal skills
- Ability to work in a fast-paced environment
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