Customer Experience Liaison

5 days ago


Mission Viejo, California, United States South County Lexus Full time

About Us:

South County Lexus is a luxury car dealership located in Orange County, California. We are committed to providing exceptional customer service and building strong relationships with our customers.

Job Description:

We are seeking a Customer Experience Liaison to join our team. The successful candidate will be responsible for managing customer inquiries, developing relationships, and analyzing customer data to improve sales strategies.

Responsibilities:

  • Manage a high-volume of inbound customer inquiries via phone, email, text, and chat.
  • Develop and maintain relationships with customers to meet their needs and exceed expectations.
  • Collaborate with the sales department to implement customer campaigns and marketing projects.
  • Analyze and report customer data to improve sales strategies.

Requirements:

  • Call center experience a plus
  • Dealership experience preferred
  • Automotive Sales experience a plus
  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment


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