Customer Experience Manager
1 week ago
We are a leading fashion brand, creating modern and feminine clothing for women who value confidence and self-expression. Our mission is to empower women to be their authentic selves, both in style and in spirit.
Our StoryWe believe that every woman deserves to feel confident and beautiful, regardless of her personal style or preferences. That's why we offer a wide range of clothing options, from classic to trendy, to suit every taste and budget. Our goal is to make fashion accessible and enjoyable for all women, while promoting a culture of inclusivity and respect.
Job DescriptionWe are seeking a highly skilled and experienced Sales Lead to join our team at The Shops at Mission Viejo. As a key member of our sales team, you will be responsible for delivering exceptional customer experiences, providing guidance and support to associates, and collaborating with the Store Manager to drive business results.
Main Responsibilities:- Provide personalized customer service, ensuring that every customer feels valued and supported.
- Develop and maintain strong relationships with customers, understanding their needs and preferences to provide tailored solutions.
- Collaborate with the Store Manager to drive business results, including sales growth and customer satisfaction.
- Mentor and coach associates, providing feedback and guidance to help them develop their skills and achieve their goals.
To succeed in this role, you will need:
- 6 months of retail sales experience (preferred)
- Management experience (preferred)
- Technology proficiency and ability to operate a point-of-sale system
- Excellent communication and coaching skills
- Flexible availability, including evenings, weekends, and holidays
In return for your hard work and dedication, we offer a competitive salary and benefits package, including:
- A salary of $55,000 per year, based on experience
- Merchandise discount across our brands: 50% off regular-priced merchandise at Ann Taylor, LOFT, and Lane Bryant (in-store and online) plus additional quarterly discount incentives
- Support for your individual development, plus opportunities for growth within our family of brands
- A culture of giving back – opportunities to support our philanthropic partners that benefit local communities
- 401(k) plan
We are an equal opportunity employer and welcome applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the application process.
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