Retail Experience Lead

1 week ago


Mission Viejo, California, United States Premium Brands Services, LLC Full time
About Us

LOFT creates modern, feminine, versatile clothing for women with one common style goal: to look and feel confident wherever the day takes them. We empower women to find their authentic self-expression because feeling like yourself is always in style.

We are busy styling the careers and supporting the lives of everyday optimists just like you. At LOFT, we're committed to delivering exceptional customer experiences. As a Sales Lead, you'll play a key role in driving sales growth, building strong relationships with customers, and developing our team members to excel in their roles.

The Role:

You will be responsible for leading a high-performing sales team, providing coaching and guidance to associates, and ensuring seamless customer experiences. Your focus will be on driving sales growth, improving customer satisfaction, and fostering a positive work environment. You'll collaborate with the Store Manager to develop strategies to drive business results and achieve sales targets.

Your Impact:

In this role, you'll have the opportunity to:

• Represent the LOFT brand and model personalized customer experience behaviors.
• Assist store leaders with onboarding and developing an effective, highly engaged team.
• Support an inclusive store environment where everyone feels welcome and engaged.
• Uphold the highest visual and operational standards while keeping the focus on the customer.
• Use tools to drive a customer-focused team environment and profitable business.
• Provide in-the-moment feedback and coaching so each associate can bring their best to customer interactions.
• Build productive relationships by sharing ideas and supporting the team.
• Use technology to stay informed on company priorities and promotions and provide customers with a seamless omnichannel shopping experience by utilizing available tools.
• Seamlessly step into the role of manager when needed.

What We're Looking For:

We're seeking a highly motivated and experienced Sales Lead who possesses excellent communication and leadership skills. If you have 6 months of retail sales experience, preferably in a management role, and are proficient in operating a point-of-sale system, we encourage you to apply. Additionally, if you enjoy communicating and coaching, have flexible availability, including evenings, weekends, and holidays, and can take initiative in making thoughtful decisions, you'll thrive in this role.

Benefits:

We offer a competitive salary of $$55,000/year, merchandise discount across our brands, support for your individual development, and opportunities for growth within our family of brands. We're also committed to giving back to our community through various philanthropic initiatives. As a valued member of our team, you'll enjoy a comprehensive benefits package, including 401(k) and more.

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