Family Support Navigator

1 week ago

Las Cruces, New Mexico, United States National Guard Employment Network Full time
Job Description

Family Support Navigator - A Critical Role in Supporting Families

At National Guard Employment Network, we are committed to providing exceptional support to families affected by mental health challenges. As a Family Support Navigator, you will play a vital role in helping families navigate the complex system of care and providing them with the tools and resources they need to thrive.

Key Responsibilities:

  • Provide non-clinical, evidence-based peer support services to families
  • Act as a member and family advocate, bringing their life experiences and skills to deliver assistance to families
  • Guide families in creating Wellness Recovery Action Plans (WRAP) to recognize strengths and identify wellness self-management and crisis prevention strategies
  • Utilize the 8 dimensions of wellness to help parents/caregivers identify their social determinants of health needs and determine their whole health goals and objectives
  • Facilitate support and education to families who have questions, concerns, or specific needs related to mental health or substance use and their relationship to Magellan and child-serving agencies
  • Strategically share their lived experience to inspire hope, empowerment, and positive action
  • Perform ongoing interventions to engage families and members in traditional and non-traditional health services and supports
  • Facilitate a team approach to member care, including with the Magellan care coordination team
  • Implement, coordinate, and monitor strategies for members and families to improve health and quality of life outcomes
  • Act as an advocate for family and member needs by identifying and addressing gaps in services and supports
  • Educate providers, supporting staff, members, and families on resiliency and recovery-oriented principles, practices, strategies, and tools
  • Document all interactions according to company standards

Requirements:

  • 2+ years' experience working as a family peer specialist
  • Peer Specialist certification as required by the state
  • CFPS/National Peer Support Credential required within one year of hire
  • Must be or have been a parent or caregiver of a child who is or who has in the past received services from a child-serving agency for mental health-related issues
  • Positive attitude that communicates hope and a recovery and resiliency orientation
  • Strong people skills and ability to work effectively, independently, and in a team
  • Ability to represent strengths and needs of families and members in clinical settings
  • Ability to summarize and document findings and maintain complete and accurate records

Additional Information:

This position may be eligible for short-term incentives as well as a comprehensive benefits package. Magellan offers a broad range of health, life, voluntary, and other benefits and perks that enhance your physical, mental, emotional, and financial well-being.

Salary Range: $37,725 - $56,595

This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Actual pay will be adjusted based on an individual's skills, experience, education, and other job-related factors permitted by law.

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