VIP Associate

3 days ago


New York, New York, United States Hard Rock Digital Full time
About the Role

We are seeking a highly skilled and experienced VIP Associate to join our team at Hard Rock Digital. As a key member of our organization, you will be responsible for developing and maintaining strong relationships with our most valued customers, providing exceptional customer service, and driving business growth.

Key Responsibilities
  • Customer Relationship Development: Develop high-potential customer relationships within specified regions and verticals into premium VIPs.
  • Account Planning: Develop account plans to convert business and product awareness into growth opportunities.
  • Customer Engagement: Meet with VIP customers to retain and grow our most important customers.
  • Business Intelligence: Collect and record information on customer wallet share, interests, and preferences.
  • Regulatory Compliance: Ensure knowledge of and compliance with all regulatory obligations and company policies in each state.
  • Special Projects: Lead or support special projects as assigned by VIP Leadership.
Requirements
  • Industry Expertise: Proven track record in providing white-glove customer service and a background in sportsbook is an advantage.
  • Interpersonal Skills: Demonstrates superb interpersonal skills, professionalism, leadership skills, and critical thinking abilities.
  • Communication: Ability to communicate information clearly and professionally to clients and colleagues.
  • Technical Skills: Previous experience using a CRM tool such as Salesforce/Oracle/Zendesk, and previous experience using analytical platforms such as Tableau, Power BI, or Amplitude is highly desirable.
  • Licensing: Ability to obtain and hold industry regulator employee licensing for each responsible jurisdiction within position remit.
What We Offer
  • Competitive Compensation: Competitive pay and benefits.
  • Flexible Work Arrangements: Flexible vacation allowance.
  • Startup Culture: Startup culture backed by a secure, global brand.


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