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French Bistro Front of House Manager

2 months ago

New York, New York, United States Patrice & Associates Full time
Position Overview

The Front of House Manager plays a pivotal role in fostering a culture of hospitality within the establishment, ensuring that every guest enjoys an outstanding experience characterized by warmth and attentiveness. This role is crucial in managing the service flow, optimizing reservations, and collaborating with the hosting team to guarantee seamless operations at the entrance.


As a vital member of the team, the Front of House Manager will oversee the hosting staff during service, provide training, and communicate effectively with the Guest Relations team to enhance the overall guest experience. This individual will embody our core values of Passion, Growth, Hospitality, Integrity, and Commitment to Excellence.

Key Responsibilities:

Operational Excellence
- Ensure exceptional guest experiences and cultivate a loyal clientele.
- Manage daily service flow while maximizing reservations and ensuring efficient operations.
- Honor guest reservations within a 15-minute grace period and address any issues with out-of-time reservations.
- Complete all assigned tasks, including daily reports, guest notes, VIP tracking, and preparing for large parties.
- Prepare the service team for VIP guests by reviewing reservations and special requests during pre-shift meetings.
- Maintain high communication standards between the front of house, management, and culinary teams regarding service and guest interactions.
- Answer inquiries promptly and professionally, striving to accommodate guest requests.
- Build rapport with guests to create loyal patrons by remembering their preferences and names.
- Promote our Neighbors Program by encouraging guest sign-ups and maintaining accurate guest notes.
- Efficiently open the restaurant for service, ensuring all front of house management tasks are completed.

Host Team Development
- Train and mentor both new and existing host staff to uphold operational standards.
- Foster a positive and professional work environment for all team members.
- Maintain effective communication with all front of house, back of house, and headquarters personnel.
- Coach and develop the host team to maximize their potential.

Facility / Health & Safety
- Collaborate with other operators to maintain a facility that complies with all health and safety regulations.
- Conduct daily facility walkthroughs and report any issues to senior management.

Business Development
- Leverage a strong network to attract target market guests to the restaurant.
- Develop regular clientele through exceptional guest engagement and experiences.
- Uphold service standards with meticulous attention to detail.
- Foster a culture of understanding our guests to enhance satisfaction.
- Collaborate with management to tailor offerings to meet the preferences of our target market.
- Establish partnerships that elevate the restaurant's profile within the community.

This role demands the highest standards of performance, serving as a role model for the company's values and working closely with the management team to achieve both financial and qualitative goals.


About the Company:
Patrice & Associates is a leader in the hospitality recruitment industry, dedicated to connecting exceptional talent with outstanding opportunities in the restaurant sector. We are committed to fostering a culture of excellence and providing our team members with the resources they need to thrive.

Benefits:
- Comprehensive health, dental, and vision insurance.
- 401(k) retirement plan.
- Employee dining program and referral bonuses.
- Opportunities for professional growth within the organization.