Customer Service Specialist
4 weeks ago
Job Summary:
Motion Recruitment is seeking a skilled Customer Service Representative to join our team. As a Customer Service Representative, you will be responsible for interacting with customers to provide information in response to inquiries about products and services and to handle and resolve complaints.
Key Responsibilities:
- Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, and adjusting bills.
- Contact customers to respond to inquiries or to notify them of claim investigation results and any planned adjustments.
- Refer unresolved customer grievances to designated departments for further investigation.
- Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken.
Requirements:
- Verbal and written communication skills, attention to detail, customer service skills and interpersonal skills.
- Ability to work independently and manage one's time.
- Ability to accurately document and record customer/client information.
- Previous experience with computer applications, such as Microsoft Word and PowerPoint.
Education/Experience:
- High school diploma or GED preferred.
- 2-4 years customer service related experience required.
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