Lead IT Field Analyst
3 weeks ago
Optomi is seeking a highly skilled IT professional to fill the role of Lead IT Field Analyst. This is a 6-month contract-to-hire position that requires the individual to work on-site at the client's Atlanta office and occasionally travel to other sites across the United States.
Key Responsibilities:
- Hardware and Software Support: Install, set up, and maintain PCs, Macs, printers, and other peripheral devices, as well as software applications.
- Technical Expertise: Possess in-depth knowledge of Windows OS, Mac OS, and productivity applications.
- Technical Support: Provide assistance to the user community, answering technical and support questions, and diagnosing and resolving hardware and software issues.
- Incident Management: Process and complete technical incidents in a timely and accurate manner, ensuring correct routing and escalation when necessary.
- Communication: Communicate the status of issues with requestors and management in writing and verbally.
- Documentation: Create and edit technical and training documentation.
- Team Collaboration: Contribute to a positive and cohesive team environment.
- Mobile Support: Provide remote connectivity and mobile user support.
- On-Call Support: Provide on-call support during non-business hours.
- Training and Onboarding: Provide instruction to new employees on PC systems and policies, including network access, email, and corporate systems.
- Travel: Travel to other sites as necessary to support the client's IT needs.
Requirements:
- Strong technical expertise in Windows OS, Mac OS, and productivity applications.
- Excellent communication and problem-solving skills.
- Ability to work independently and as part of a team.
- Strong attention to detail and organizational skills.
- Ability to travel to other sites as necessary.
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