Patient Access Advocate II
1 week ago
Cone Health is a healthcare organization that values attracting and retaining top talent to positively impact patients, communities, and teammates. As a Great Place to Work-Certified organization, we empower our employees to make their careers meaningful within a supportive culture of caring, inclusion, growth, and compassion.
Job SummaryWe are seeking a Patient Access Advocate II to join our team. This role is vital to our front office operations and allows you to expand on your proven customer service and medical technology skill sets. As a Patient Access Advocate II, you will be the expert liaison for patient and clinic relations, providing excellent customer service, insurance verification, referral management, and orienting new hires to set them up for success.
Responsibilities- Assist patients through the registration process, verifying patient demographics and insurance information to ensure accuracy for payment processing and insurance billing.
- Assist new employees with registration workflows, following established protocols for collecting and posting co-pays, payment processing, and review of records for bad debt.
- Responsible for maintaining accurate cash drawer and preparing daily deposits and following practice close processes.
- Follow practice scheduling guidelines for single or multiple clinics and return, referral, and testing appointments.
- Assist new employees with appointment scheduling.
- Follow office procedures for incoming calls, messages, voice mail, and email, and coordinate follow-up where needed.
- Manage referrals and obtain pre-certification as needed and notify pre-cert coordinator for follow-up.
- Create a positive guest experience through adherence to Steps of Service protocols and de-escalate situations when necessary.
- Train new employees on general clerical support, including paperwork, medical records, faxes, scans, filing, typing, etc.
- Ensure new patient information is delivered in a timely manner, mail new patient packets, and contact new patients the day before their scheduled appointment.
- Adhere to no-show policy, send letters, and document no-shows in a timely manner.
- EDUCATION: Required: High School Diploma or equivalent.
- Preferred: Graduate of a certified medical office training course.
- EXPERIENCE: Required: 1 Year clerical experience in a medical setting. Proficient in EPIC Cadence/Prelude. Customer Service experience in a healthcare setting.
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