Patient Access Advocate II

1 week ago


Greensboro NC USA, United States Cone Health Full time
About the Role

Cone Health Medical Group is seeking a highly skilled Patient Access Advocate II to join our team. As a Patient Access Advocate II, you will play a vital role in providing exceptional customer service, insurance verification, and referral management to ensure seamless patient experiences.

Responsibilities
  • Assist patients through the registration process, verifying demographics and insurance information for accurate payment processing and billing.
  • Support new employees with registration workflows, following established protocols for collecting and posting co-pays, payment processing, and review of records for bad debt.
  • Maintain accurate cash drawers and prepare daily deposits, adhering to practice close processes.
  • Follow practice scheduling guidelines for single or multiple clinics, returning, referring, and testing appointments.
  • Manage referrals and obtain pre-certification as needed, notifying pre-cert coordinators for follow-up.
  • Create a positive guest experience through adherence to Steps of Service protocols, de-escalating situations when necessary.
  • Train new employees on general clerical support, including paperwork, medical records, faxes, scans, filing, and typing.
  • Ensure new patient information is delivered in a timely manner, mailing new patient packets and contacting new patients the day before their scheduled appointment.
Requirements
  • High School Diploma or equivalent required.
  • 1 year of clerical experience in a medical setting, with proficiency in EPIC Cadence/Prelude and customer service experience in a healthcare setting.


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