Client Satisfaction Specialist

1 week ago


Medford, Oregon, United States Driveway Full time
About the Role

We are seeking a highly skilled Customer Satisfaction Representative to join our team at Driveway. As a key member of our customer-facing team, you will be responsible for ensuring the highest level of customer satisfaction by providing exceptional service and support.

Key Responsibilities
  • Respond to customer concerns and complaints in a timely and professional manner.
  • Work closely with our sales team to resolve customer issues and provide solutions.
  • Act as a liaison between the customer and our dealership to ensure seamless communication and resolution.
  • Follow up with customers to ensure their satisfaction and resolve any outstanding issues.
  • Maintain accurate records of customer interactions and concerns.
Requirements
  • Strong communication and interpersonal skills.
  • Ability to work in a fast-paced environment and prioritize multiple tasks.
  • Basic computer skills and proficiency in software applications.
  • High school graduate or equivalent required.
What We Offer
  • Competitive pay and benefits package.
  • Opportunities for professional growth and development.
  • A dynamic and supportive work environment.


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