Hotel Operations Director
2 weeks ago
White Lodging is seeking a seasoned General Manager to lead our luxury hotel operations. As a key member of our team, you will be responsible for delivering exceptional guest experiences, driving revenue growth, and maintaining the highest standards of quality and service.
Key Responsibilities- Lead and develop high-performing teams to achieve financial, cultural, and experiential results.
- Develop and implement strategic business plans to drive revenue growth and improve guest satisfaction.
- Ensure compliance with brand and White Lodging standards, including P&L management, guest satisfaction, and quality assurance.
- Direct the leadership teams and develop the performance of all operating departments, including food & beverage, sales, marketing, and human resources.
- Lead the day-to-day culture and maintain the highest level of ethical leadership to achieve both associate engagement and guest satisfaction.
- Build owner confidence through proactive communication, managing expectations, and delivering solid business results.
- Proven track record in delivering financial results with effective financial management skills.
- Proven track record of building, influencing, and growing a cohesive team.
- Proven track record of positive associate engagement and guest satisfaction scores.
- Solid knowledge of cross-discipline strategies within revenue management, sales, marketing, and F&B to impact overall business objectives.
- Knowledge of governmental regulations and safety standards (OSHA, EPA, ADA, CFC, NFPA).
- Ability to effectively manage labor productivity.
- Ability to creatively problem-solve and execute against the strategy and deliver results.
- Day 1 Medical, Dental, and Vision insurance.
- Vacation/Paid Time Off (PTO) with rollover.
- Complimentary wellness tools.
- Unlimited referral bonuses.
- 401(k) with company match.
- Hostcare Resources healthcare concierge.
- Leadership development.
- Tuition reimbursement.
- Discounts on hotel rooms, dining, and other travel/entertainment experiences.
White Lodging is an equal opportunity employer. We value diversity and are committed to creating an inclusive environment for all associates.
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