Payroll Specialist

1 day ago


Cleveland, Ohio, United States Global Payments Full time

At Global Payments, we're looking for a Payroll Specialist to join our team. As a Payroll Specialist, you'll play a critical role in providing exceptional customer service to our clients, helping them navigate our financial technology software and solutions.

Key Responsibilities:

  • Maintain a base of payroll clients and provide top-notch customer service via phone and email
  • Interact with clients to obtain payroll data and accurately enter data for processing
  • Meet deadlines and respond quickly to inquiries, even during times of high volume
  • Learn and maintain a working knowledge of Heartland Payroll Software and other products
  • Assist clients with reports, problems, or other issues
  • Reach out to clients regarding new products and services
  • Develop relationships with other departments to ensure a positive customer experience

Requirements:

  • High school diploma or equivalent
  • At least 1 year of work experience, preferably in a customer-facing role
  • Reliable, responsible, detail-oriented, and professional
  • Excellent communication skills, especially via email and phone
  • Team-oriented, adaptable, flexible, collaborative, able to resolve conflicts
  • Proactive problem solver and critical thinker
  • Proficient in Google Suite
  • Accurate and fast data entry and typing skills
  • Ability to multitask

Heartland is an equal opportunity employer. We provide equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information or any other basis protected by law.


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