Payroll Specialist

4 days ago


Cleveland, Ohio, United States Heartland, a Global Payments company Full time
Payroll Specialist Role

At Heartland, a Global Payments Company, we're committed to delivering exceptional customer experiences. As a Payroll Specialist, you'll play a vital role in maintaining a positive working relationship with clients, focused on partnership and common objectives.

Key Responsibilities:
  • Maintain a portfolio of payroll clients with diverse pay frequencies, ensuring timely and accurate processing.
  • Provide exceptional customer support, resolving client issues and concerns efficiently.
  • Collaborate with other divisions and departments to filter and convey relevant information to clients regarding compliance or miscellaneous initiatives.
  • Establish and maintain a strong working relationship with clients, centered on partnership and mutual goals.
  • Develop problem-solving skills to troubleshoot and resolve complex payroll situations.
  • Stay up-to-date with payroll software and maintain a working knowledge of its features and capabilities.
  • Interact with clients via phone, fax, and email to obtain payroll data, including hours worked, salary adjustments, and employee deductions.
  • Accurately process payroll-related data to meet deadlines.
  • Facilitate seamless processing with all departments to ensure positive client experiences.
  • Participate in ongoing training and development to enhance payroll knowledge and skills.

Heartland is an equal opportunity employer, committed to providing a diverse and inclusive work environment. We welcome applicants from all backgrounds and encourage those requiring reasonable accommodation to notify a representative of the Human Resources Department.


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