Medical Customer Support Specialist

2 weeks ago


Irving, Texas, United States CornerStone Staffing Full time

Company Overview: CornerStone Staffing is seeking dedicated individuals for the role of Medical Customer Support Specialist.

Position Overview: This role is essential in ensuring the accuracy and efficiency of medical order processing.

Key Responsibilities:

  • Ensure all orders are complete and accurate.
  • Interpret and verify prescriptions effectively.
  • Confirm patient details and necessary physician approvals.
  • Check orders for insurance eligibility.
  • Calculate and verify dosage volumes, converting between measurement systems.
  • Assist pharmacists in the safe distribution of medications and provide pharmaceutical care.
  • Input and manage new prescriptions in the pharmacy system under the supervision of a licensed pharmacist.
  • Handle prescription refills, including confirmation and processing of third-party claims.
  • Maintain a clean and organized workspace.
  • Process all orders promptly and accurately.
  • Support the accuracy of software templates.
  • Perform additional tasks as assigned by management.
  • Manage incoming phone calls effectively.
  • Adhere to all relevant regulations, including HIPAA compliance.

Qualifications:

  • High school diploma or equivalent.
  • Experience in medical and pharmacy services.
  • Typing speed of 35+ words per minute.
  • Minimum of one year experience in data intake.
  • Ability to lift up to 40 pounds for fulfillment support.
  • Demonstrated sense of urgency and excellent multitasking abilities.


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