Lead Supervisor

3 days ago


Austin, Texas, United States Tapestry Full time
Job Summary

The Lead Supervisor role is a critical component of our store's success, requiring a high-performing individual who embodies the behaviors needed to drive sales and operational excellence. This role serves as a model for our team, representing Coach at its highest standards and demonstrating a strong work ethic, adaptability, and a customer-centric approach.

Key Responsibilities
  • Sales:
    • Develop and implement sales strategies to drive revenue growth and meet sales targets
    • Lead and motivate the sales team to deliver exceptional customer service and achieve sales goals
    • Monitor and analyze sales performance, identifying areas for improvement and implementing corrective actions
  • Operations:
    • Oversee daily store operations, ensuring seamless execution of tasks and maintaining a high level of customer satisfaction
    • Manage inventory, visual merchandising, and store appearance, ensuring a consistent and appealing brand image
    • Collaborate with the store manager and assistant store manager to develop and implement operational strategies to drive business results
  • Leadership and Development:
    • Lead and develop the sales team, providing coaching, feedback, and training to ensure they have the skills and knowledge needed to succeed
    • Identify and develop high-potential team members, providing opportunities for growth and advancement
    • Foster a positive and inclusive team culture, promoting open communication, collaboration, and a customer-centric approach
Requirements
  • Experience: 1-3 years of retail experience, preferably in a luxury retail environment
  • Education: High school diploma or equivalent; college degree preferred
  • Technical: Knowledge of cash register systems, basic computer skills, and ability to use iPad/laptop, Mobile POS, and Internet
  • Physical: Ability to execute at a fast pace, communicate effectively with customers and team, and lift up to 25 pounds
Additional Requirements
  • Schedule: Ability to meet Coach Scheduling & Availability Expectations, including nights, weekends, and holidays

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