Retail Service Specialist
1 day ago
**Job Summary:**
We are seeking a highly motivated Retail Service Specialist to join our team at O'Reilly Auto Parts. As a key member of our store operations team, you will be responsible for providing exceptional customer service, supporting sales initiatives, and maintaining a clean and organized store environment.
**Compensation Package:**
- $15-$18 per hour (estimated)
- Competitive wages with opportunities for growth and advancement
**Job Responsibilities:
Essential Job Functions:
- Lead store team members in providing excellent customer service to retail and professional customers
- Supervise the customer service levels on the retail showroom, including team member execution on customer service programs
- Ensure telephone is answered according to company policy
- Process buy online/ship to store, hub and store to store transfers, and DC add orders in a timely manner
- Handle special orders and outside purchases efficiently and according to procedure
- Process retail customer returns and exchanges in an efficient and friendly manner
Required Skills and Qualifications:
- Strong communication skills
- Ability to obtain RSS Certification
- Retail sales experience, preferably in auto parts
- Automotive systems and repair knowledge
- ASE Certification
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