Retail Service Specialist

1 day ago


Windsor, New York, United States O'Reilly Auto Parts Full time

**Job Summary:**

We are seeking a highly motivated Retail Service Specialist to join our team at O'Reilly Auto Parts. As a key member of our store operations team, you will be responsible for providing exceptional customer service, supporting sales initiatives, and maintaining a clean and organized store environment.

**Compensation Package:**

  • $15-$18 per hour (estimated)
  • Competitive wages with opportunities for growth and advancement

**Job Responsibilities:

Essential Job Functions:

  • Lead store team members in providing excellent customer service to retail and professional customers
  • Supervise the customer service levels on the retail showroom, including team member execution on customer service programs
  • Ensure telephone is answered according to company policy
  • Process buy online/ship to store, hub and store to store transfers, and DC add orders in a timely manner
  • Handle special orders and outside purchases efficiently and according to procedure
  • Process retail customer returns and exchanges in an efficient and friendly manner

Required Skills and Qualifications:

  • Strong communication skills
  • Ability to obtain RSS Certification
  • Retail sales experience, preferably in auto parts
  • Automotive systems and repair knowledge
  • ASE Certification


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