Business Process Analyst Lead

4 days ago


Cleveland, Ohio, United States PNC Financial Services Group Full time
Company Overview
PNC Financial Services Group is a leading financial institution committed to delivering exceptional customer experiences and fostering an inclusive workplace culture. Our team members are our greatest differentiator, and we strive to create opportunities for growth and development.

Salary: The estimated annual salary for this position is $83,400-$118,400 based on national averages for similar roles in Cleveland, OH.

Job Description
We are seeking an experienced Senior Operations Consultant to join our team in Cleveland, OH. As a key member of our operations team, you will be responsible for executing complex transactions, processing and reconciling financial data, and ensuring compliance with established policies and procedures.

  • Execute complex transactions utilizing standard procedures and specialized knowledge.
  • Process and/or reconcile financial transactions, identify exceptions, and escalate as necessary.
  • Provide consultation and advice to internal and external customers on financial services and products.
  • Participate in process improvement projects and assist in training and onboarding of new hires.


Required Skills and Qualifications
To be successful in this role, you will need to demonstrate the following skills and qualifications:

  • Customer Focus: Ability to understand customer needs and provide customized solutions.
  • Risk Management: Knowledge of risk management principles and ability to assess and mitigate risks associated with business objectives.
  • Technical Skills: Proficiency in financial software and systems, including data analysis and reporting tools.
  • Communication: Excellent verbal and written communication skills, with ability to present complex information to both technical and non-technical audiences.


Benefits
PNC offers a comprehensive range of benefits to support your well-being and career growth, including medical, dental, and vision coverage, 401(k) matching, and educational assistance programs.

Equal Employment Opportunity
PNC is an equal opportunity employer and welcomes applications from diverse candidates.

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