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Retail Customer Support Specialist

2 months ago

Secaucus, New Jersey, United States Phaxis Full time

Phaxis is a rapidly expanding fashion retailer in search of a skilled professional to fill the role of Customer Service Representative. This position provides a chance to engage in a vibrant and fast-paced work environment.

Position Overview:

We are seeking a meticulous Customer Service Representative to oversee retailer partnerships and facilitate efficient order management. The successful candidate will possess exceptional organizational skills along with outstanding communication capabilities.

Key Responsibilities:

  • Process and manage orders from retail partners
  • Regularly update and maintain client information
  • Verify shipments and relay tracking details to clients
  • Address customer inquiries in a timely and professional manner
  • Support the Accounts Receivable accountant with relevant tasks
  • Conduct credit assessments as required
  • Generate weekly order reports

Required Qualifications:

  • 2-3 years of experience in a comparable customer service position
  • Familiarity with EDI (Electronic Data Interchange) is advantageous
  • Strong attention to detail and excellent organizational skills
  • Proficient verbal and written communication skills
  • Competence in Microsoft Office applications.

Position Details:

  • Job Type: Full-time, On-site
  • Schedule: Monday to Friday, 9:00 AM - 5:00 PM
  • Salary Range: $55,000 - $60,000 per year + benefits