Desktop Support Specialist

1 day ago


Secaucus, New Jersey, United States United Software Group Full time
Job Title: Desktop Support Specialist

We are seeking a skilled Desktop Support Specialist to join our team at United Software Group. As a key member of our IT department, you will be responsible for providing technical support to our clients and ensuring the smooth operation of our computer systems.

Key Responsibilities:
  • Provide technical support to clients via phone, email, and in-person
  • Troubleshoot and resolve hardware and software issues
  • Document all technical issues and resolutions in our ticketing system
  • Proactively manage ticket queue and ensure timely resolution of issues
  • Collaborate with colleagues to improve operational effectiveness
  • Document and escalate complex issues
  • Meet individual and team SLA targets
Requirements:
  • Strong technical skills and knowledge of computer hardware and software
  • Excellent communication and problem-solving skills
  • Ability to work in a fast-paced environment and prioritize tasks effectively
  • Strong attention to detail and organizational skills

We offer a competitive salary and benefits package, as well as opportunities for professional growth and development. If you are a motivated and detail-oriented individual with a passion for technology, we encourage you to apply for this exciting opportunity.



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