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Customer Service Representative

2 months ago

Amarillo, Texas, United States Drury Hotels Full time

Job Summary:

As a Guest Service Agent at Drury Hotels, you will be responsible for providing exceptional service to all guests and potential guests by assisting them in a friendly, efficient, courteous and professional manner.

Key Responsibilities:

  • Check guests in and out, promote company programs, maintain guest records, and handle cash transactions.
  • Monitor guest satisfaction, resolve problems, and maintain a high standard of integrity, service, and hospitality at all times.
  • Assist with set up and service of breakfast and kickback, including food preparation, setup, service, and cleaning after service.
  • May be asked to perform duties of a Hot Breakfast Host/Hostess or Bartender when needed.

Requirements:

  • Ability to take written and verbal direction in English and speak English clearly.
  • Ability to relate to the public in a warm, friendly manner.
  • Ability to pay attention to detail and handle multiple tasks simultaneously.
  • Thorough knowledge of Drury Hotels policies and procedures.
  • Ability to handle money, make change, and utilize office machines in normal day-to-day activities.
  • Ability to work alone as scheduled.