Repair Services Representative

3 weeks ago

Baltimore, Maryland, United States STERIS Full time

Job Summary

The Customer Repair Support Specialist provides onsite services to customers within a market geography, including analysis of repair trending, inventory management, and customer engagement to reduce or limit the need/number of device and instrument repairs and ensure surgical assets are procedure-ready.

Key Responsibilities

  • Reviews and performs basic analysis on repair trending data to identify customer-specific areas of improvement and recommends measurable goals in partnership with the customer.
  • Provides analysis of repair trending and solution delivery to assigned facilities to support cost savings/cost avoidance and compliance plans.
  • Leads proactive maintenance inspections (PMI) for service portfolio assets, including flexible endoscopes, rigid endoscopes, surgical devices, and other equipment.
  • Directs care and handling in-services for OR and SPD/CSS staff as needed.
  • Receives and sends out instruments/devices requiring repair and maintenance per contract requirements.
  • Tracks send/receive repair process to ensure efficient processes and follow-up.
  • Ensures instrument/device inspection for maintenance requirements are managed and recorded per compliance and contract requirements.
  • Conducts basic data analysis and implements daily operations of value-added activities that relate directly to service portfolio.

Requirements

  • HS Diploma and minimum 4 years relevant experience, including minimum of one year of hospital (OR/SPD, device repair & maintenance or related) experience.
  • Understanding of medical instrumentation and device repair and maintenance strongly preferred.
  • Ability to work onsite with healthcare customers with some flexibility in work hours as needed, with occasional overnight travel as needed to meet customer and training requirements.
  • Strong professional verbal and written communication skills.
  • Demonstrated ability to learn and effectively translate knowledge to meet customer needs per contract and compliance requirements.
  • Ability to work in a matrix environment supporting customers and internal stakeholders, including other STERIS onsite team members assigned to customer accounts.
  • Proven collaboration and problem-solving skills.
  • Must be knowledgeable and able to work efficiently within the Microsoft Office suite (including Word and Excel).
  • Must be capable of learning and working efficiently in ERP systems.
  • SPD Technician Certification and/or clinical experience preferred.
  • Must be able to be compliant with hospital/customer credentialing requirements.

  • Customer Service Representative

    2 weeks ago

    Baltimore, Maryland, United States Mr Appliance Full time

    {"Job Title": "Customer Service Representative", "Job Summary": "We are seeking a highly skilled Customer Service Representative to join our team at Mr. Appliance. As a key member of our support team, you will be responsible for providing exceptional customer service and support to our clients.Responsibilities:* Respond to customer inquiries and resolve...

  • Customer Service Representative

    2 weeks ago

    Baltimore, Maryland, United States Mercy Health Services Full time

    Job SummaryThe Customer Service Representative / Scheduling Liaison's primary purpose is to serve as a liaison for patients between Mercy Health Services' primary care providers and specialist providers. This role requires exceptional customer service skills and the ability to communicate effectively with patients and healthcare professionals.Key...

  • Plumber - Residential Service and Repair

    3 weeks ago

    Baltimore, Maryland, United States Work With Your Handz Full time

    Job DescriptionCompany OverviewAt Work With Your Handz, we pride ourselves on being a family-owned and operated business with a deep-rooted commitment to honesty and integrity. Our team is dedicated to ensuring the success of every plumbing project, and we're looking for a skilled Residential Service Plumber to join our team.Job SummaryWe're seeking a highly...

  • Customer Service Representative

    2 weeks ago

    Baltimore, Maryland, United States The Boyd Group Full time

    About The Boyd GroupThe Boyd Group is a leading provider of auto glass repair and replacement services. As a Customer Service Representative, you will play a critical role in delivering exceptional customer experiences and supporting the success of our team.Key ResponsibilitiesCustomer Interaction: Professionally handle customer inquiries, both in person and...

  • Field Service Representative

    2 weeks ago

    Baltimore, Maryland, United States ARxIUM Full time

    About the RoleThe Field Service Representative is a critical member of our team, responsible for providing exceptional customer service and technical support for our pharmacy automation solutions. As a Field Service Representative, you will be the primary point of contact for our customers, ensuring that their systems are functioning optimally and addressing...

  • Customer Service Representative

    4 weeks ago

    Baltimore, Maryland, United States Fleet Jobs Full time

    About the RoleWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative Fueler/Washer. As a key member of our fleet operations team, you will play a critical role in ensuring our customers receive exceptional service and their vehicles are properly prepared for the road.Key...

  • Customer Service Representative

    2 weeks ago

    Baltimore, Maryland, United States Lennar Homes Full time

    About the RoleWe are seeking a highly skilled and customer-focused Customer Service Representative to join our team at Lennar Homes. As a key member of our customer care team, you will play a critical role in ensuring the satisfaction of our homeowners by providing exceptional service and support.Key ResponsibilitiesSchedule and oversee repairs, ensuring...

  • Field Service Representative

    1 week ago

    Baltimore, Maryland, United States ARxIUM Full time

    About the RoleThe Field Service Representative provides critical support to our customers by ensuring the smooth operation of our pharmacy automation systems. This role requires a strong technical background, excellent communication skills, and the ability to work independently in a fast-paced environment.Key ResponsibilitiesPerform software and hardware...

  • Customer Service Representative

    6 days ago

    Baltimore, Maryland, United States The Boyd Group Full time

    About the RoleWe are seeking a highly organized and customer-focused individual to join our team as a Customer Service Representative. As a key member of our shop operations team, you will play a vital role in ensuring the efficient and effective delivery of our services.Key ResponsibilitiesProvide exceptional customer service through phone, email, and...

  • Automotive Service Representative

    2 weeks ago

    Baltimore, Maryland, United States Pep Boys Full time

    Job SummaryWe are seeking a highly skilled and customer-focused Automotive Customer Service Advisor to join our team at Pep Boys. As a key member of our service desk, you will be responsible for providing exceptional customer service, engaging with customers, and selling parts and services that meet their needs.Key ResponsibilitiesProvide first-class...

  • Aerostructure Repair Station Director

    2 days ago

    Baltimore, Maryland, United States Middle River Aerostructure Systems Full time

    Job Title: MRO Repair Station ManagerAt Middle River Aerostructure Systems, we are seeking a highly skilled and experienced MRO Repair Station Manager to join our team.Job SummaryThe MRO Repair Station Manager will be responsible for providing direction and support to our FAA Part 145 Repair Station to meet assigned objectives. This includes coordinating and...

  • Automotive Service Specialist

    4 weeks ago

    Baltimore, Maryland, United States Leading Edge Auto Body and Mechanical Repair Full time

    Automotive Service Specialist - Elevate Your Career with Leading Edge Auto Body and Mechanical Repair Are you an experienced Automotive Service Specialist looking to enhance your career? Leading Edge Auto Body and Mechanical Repair, a leader in the automotive sector, is on the lookout for a dedicated professional to become part of our exceptional team. Why...

  • Customer Service Representative

    3 weeks ago

    Baltimore, Maryland, United States PrimeFlight Aviation Services, Inc. Full time

    Job SummaryWe are seeking a highly skilled and compassionate Customer Service Representative to join our team at PrimeFlight Aviation Services, Inc. as an Airport Operations Assistant. In this role, you will provide exceptional support to passengers with disabilities, ensuring their safe and courteous transportation through our airport operations.Key...

  • Customer Service Representative

    2 weeks ago

    Baltimore, Maryland, United States Lennar Homes Full time

    About the RoleWe are seeking a highly skilled and customer-focused individual to join our team as a Customer Care Representative at Lennar Homes. As a critical link between homebuyers and trade partners, you will play a vital role in ensuring the satisfaction of our homeowners.Key ResponsibilitiesSchedule and oversee repairs, ensuring completion within...

  • Customer Service Representative

    4 weeks ago

    Baltimore, Maryland, United States Lennar Full time

    About the Role:Lennar, a leading homebuilder, seeks a skilled Customer Care Representative to join our team. As a critical link between homebuyers and trade partners, you will conduct final orientations, diagnose, schedule, and complete warranty service work.Key Responsibilities:Schedule and oversee repairs, ensuring completion within specified...

  • MRO Repair Station Manager

    2 weeks ago

    Baltimore, Maryland, United States Middle River Aerostructure Systems Full time

    About UsMiddle River Aerostructure Systems is a world-leading manufacturer of complex aerostructures, including nacelle systems and specialized structural components of the airframe. We supply and support these products for engine makers, airplane manufacturers, and aircraft operators.Job SummaryThe Maintenance, Repair, and Overhaul (MRO) Repair Station...

  • MRO Repair Station Manager

    2 weeks ago

    Baltimore, Maryland, United States Middle River Aerostructure Systems Full time

    About the RoleThe Maintenance, Repair and Overhaul (MRO) Repair Station Manager will provide strategic direction and support to our FAA Part 145 Repair Station to meet assigned objectives. This role will work within defined parameters to make decisions, apply concepts to issues of moderate complexity, and resolve issues through short- and long-term planning...

  • MRO Repair Station Director

    2 weeks ago

    Baltimore, Maryland, United States Middle River Aerostructure Systems Full time

    Job Title: MRO Repair Station ManagerAbout Us:ST Engineering MRAS is a world-leading manufacturer of complex aerostructures, including nacelle systems and specialized structural components of the airframe. Our company supplies and supports these products for engine makers, airplane manufacturers, and aircraft operators.Job Summary:The MRO Repair Station...

  • Janitorial Services Specialist

    1 day ago

    Baltimore, Maryland, United States C&W Services Full time

    Job Title: Cleaner Porter ServicesJob Description Summary:The Cleaner Porter Services role is responsible for maintaining the cleanliness and organization of commercial or industrial buildings and facilities. This position requires attention to detail, a strong work ethic, and the ability to work independently or as part of a team.Essential Job Duties:Daily...

  • MRO Repair Station Director

    4 weeks ago

    Baltimore, Maryland, United States Middle River Aerostructure Systems Full time

    Job Title: MRO Repair Station ManagerCompany: Middle River Aerostructure SystemsMiddle River Aerostructure Systems is a world-leading manufacturer of complex aerostructures, supplying and supporting products for engine makers, airplane manufacturers, and aircraft operators. With a 1.4-million sq. ft. facility situated on 180 acres, the company has a rich...