Dunkin' Shift Leader Position

4 weeks ago


Orlando, Florida, United States Dunkin' Full time

As a Shift Leader at Dunkin', you will be responsible for coaching restaurant team members to execute operational brand standards and deliver great guest service.

Key responsibilities include:

  • Performing all responsibilities of restaurant team members
  • Supporting the Restaurant Manager in meeting operational goals and execution
  • Ensuring brand standards are met throughout the shift, including preparation of food and beverages
  • Communicating shift priorities, goals, and results to restaurant team members
  • Coaching restaurant team members as needed throughout a shift, providing timely, constructive, and clear feedback
  • Supporting the training of restaurant team members as needed
  • Performing oversight of franchisee safety, security, and profitability policies/processes throughout a shift
  • Communicating clearly with the next Shift Leader to help prepare them for the shift
  • Ensuring food safety standards are met
  • Managing inventory throughout the shift
  • Providing great guest service and coaching restaurant team members to do the same
  • Scheduling restaurant team members for shifts
  • Managing cash over/short during the shift and ensuring restaurant team members are following cash franchisee management policies

Requirements include:

  • Basic computer skills
  • Fluent in spoken and written English
  • Previous leadership experience in retail, restaurant, or hospitality preferred

Key competencies include:

  • Working well with others in a fast-paced team environment
  • On time, demonstrating honesty and a positive attitude
  • Willingness to learn and adapt to change
  • Guest focused
  • Ability to assist with training
  • Problem solving
  • Motivating others

Physical demands/working conditions include:

  • Standing on feet
  • Repetitive motion, including bending, stooping, and reaching
  • Lifting objects, ice, products, boxes up to 20 lbs (if applicable)
  • Wearing a headset
  • Working in a small space


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