IT Support Specialist
3 days ago
We are seeking an IT Super User to join our team at Insight Global. This role is responsible for providing technical support and maintenance for our client's warehouse facility in Hazlewood, MO.
Key Responsibilities- Provide tier 1 support for technology-related issues, including hardware and software troubleshooting and maintenance.
- Work closely with the client's team to ensure seamless day-to-day operations in the facility.
- Collaborate with the client's IT team to resolve technical issues and implement new technologies.
- Develop and maintain a strong understanding of the client's business operations and technology infrastructure.
- 2+ years of hands-on IT hardware experience.
- Experience using, setting up, and troubleshooting RF Scanners.
- Entry-level SQL experience.
- Experience working in a warehouse or distribution center setting.
- Experience troubleshooting printers and laptops.
- Experience installing commercial printers or Xerox, Zebra, Honeywell, etc.
- Experience working with a ticketing system (Ryder uses ServiceNow).
- Strong communication skills and a people-person personality.
- Associates level or higher degree in a technical field related to this role.
- Experience using ServiceNow ticketing system.
- Understanding of putaway rules in warehouses.
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