Pharmacy Technician II

The Pharmacy Technician position at Omni Family Health is a vital role that supports the operation of our pharmacy department. As a key member of our team, you will be responsible for assisting pharmacists with inventory control, performing routine clerical duties, and providing exceptional customer service to our patients.

• Assist pharmacists with inventory control, including ordering and stocking medications, supplies, and equipment.
• Perform routine clerical duties, such as data entry, filing, and answering phones.
• Provide exceptional customer service to patients, including answering questions, resolving issues, and processing prescriptions.
• Support the work of the pharmacy team by filling prescriptions, counting and measuring medications, and operating dispensing systems.
• Monitor and resolve problems in the prescription fulfillment process, including processing third-party insurance claims and identifying situations requiring pharmacist action.
• Process customer purchases, including operating cash registers and handling monetary transactions.
• Communicate and engage with patients throughout the day, providing information and answering questions related to billing and insurance.
• Assist the pharmacist in translating consultation mandated by the Board of Pharmacy, communicating with patients in their language.
• Support the reputation of the department and organization by promoting and maintaining the Pharmacy's professional reputation and providing patients with pharmacy products and services in accordance with local, state, federal laws, 340B medications program requirements, HRSA and OPA regulations.
• Maintain the pharmacy and its merchandise, stocking and rotating merchandise and supplies from vendors, handling claims and returns, and answering the pharmacy telephone.
• Ensure quality by verifying patient information according to organization policies and procedures, checking out prescriptions from the pharmacy to the customer at pick-up area, and using required files to log sales of restricted pharmaceutical items.
• Complete work assignments and priorities by using policies, data, and resources, collaborating with managers, co-workers, patients, and other business partners, identifying priorities, deadlines, and expectations, carrying out tasks, communicating progress and information, determining and recommending ways to address improvement opportunities, and adapting to and learning from change, difficulties, and feedback.
• Support the overall organization of the area by handling, moving, and displaying goods in safe and correct ways, reporting poor inventory practices and low in-stock levels in assigned areas, and using inventory tools and equipment in safe and correct ways.
• Follow safety and security guidelines and related laws and regulations when handling, storing, and providing pharmacy goods and records, and when filling prescriptions.
• Provide correct pharmacy information to patients or refer them to the pharmacist when unable to do so.
• Support the health of patients and organization by ensuring the prevention of drug diversion and fraudulent prescriptions, monitoring pharmacy access, and maintaining security measures.
• Report instances of potential prescription fraud and/or diversion to the pharmacist and adhere to standard operating procedures for handling controlled substances, removing outdated merchandise, and disposing of trash.
• Ensure that the area meets policy and procedure expectations by prohibiting the presence of personal belongings in the pharmacy.
• Ensure that the area meets departmental expectations by keeping the pharmacy neat, clean, organized, and clutter-free.
• Maintain awareness about the abuse of amphetamine and methamphetamine and other related community health issues.
• Show care and concern when serving our patients, asking questions to understand patient needs, using policies and information to exceed patient expectations, finding and using the right resources at the right time to resolve patient requests.
• Listen to others and ask questions to learn and understand what is being asked, understand and communicate the right information to associates and leaders when they need it, communicate in a respectful and professional manner.
• Ensure the quality of their work by making sure work is correctly done, working on top priorities first, making a consistent effort to get results, meeting deadlines, taking action to solve problems so work can be completed in a timely manner.
• Show integrity and ethical behavior in all workstations, reporting ethical and compliance issues promptly.
• Support the organization's objectives by adapting to changing work demands, ability to stay focused on work when faced with change or difficulties, staying open to and learning from assignments and feedback.
• Support the safety and well-being of coworkers by moving through narrow, confined spaces such as stacks of merchandise or supplies, storage areas, and closets.
• Work to support the team and organization by agreeing to work varying shifts as required, learning and using the Electronic Health Record and Practice Electronic System and its components, as required by the job functions and highlighted in the Policies and Procedures.

• Send applications for new pharmacies and all related paperwork in communication with the Board of Pharmacy.
• Send all applications to Pharmacy insurance Plans and respond to all their faxes and evaluate their contracts.
• Assist the Pharmacy Administrator and Chief of Operations in the annual recertification with the 340B database.
• Help the Pharmacy Administrator in doing internal audits for health center used medications, 340B required audits for in-house pharmacies, contract pharmacies for 340B periodic audits.
• Oversee the training process of all pharmacy technicians and ensure they abide by OFH pharmacy protocols and fulfilling the tasks required by their job description.
• Work closely with OFH Billing Department in matching the Explanation of Benefits (EOB) claims reconciliation to guarantee that all the claims are being paid one by one, and following up with insurance companies on getting the claims billed right if needed.
• Assist patients in open enrollment annual period in choosing the best Medicare Part D plan based on their medication usages with the assistance of Affordable Care Act software or any comparable software.
• Support the process of establishing a new pharmacy location, this position is responsible for setting up the medications, the shelving, and the software under the direct supervision of the Pharmacy Administrator.
• Assist the Pharmacy Administrator in personnel scheduling for all pharmacy technicians, this position receives time off requests and ensures that all locations are adequately staffed, this may include moving and/or rotating technicians based on the needs of the pharmacies.

• HIPAA compliance - Responsible for maintaining abreast of and in compliance with all HIPAA regulations and requirements, treating all member information confidential.
• Compliance - Ensure compliance with all local, state, and federal regulations.
• QA/QI - Participate in QA/QI activities and contribute towards the overall performance improvement of the organization.
• IT - Required to learn and use the Electronic Health Record and Practice Electronic System and its components, as required by the job functions and highlighted in the Policies and Procedures.