Technical Support Expert
2 days ago
This is an exciting opportunity for a Technical Support Expert to join our team in Orlando. We are seeking a highly motivated and customer-focused individual to provide first-level technical assistance to our end-users.
Job Description
The successful candidate will engage with end-users on behalf of our organization, responding to phone calls, emails, chat messages, and providing assistance virtually or in-person when necessary.
Key Responsibilities:
- Provide outstanding customer service by maintaining a polite, professional, and optimistic tone at all times.
- Analyze problems to determine the quickest and most effective ways to address end-user concerns.
- Collaborate with other teams to successfully assist with presented issues in a timely manner.
- Maintain detailed records of daily interactions, installation activities, reported issues, completed solutions, etc.
Requirements:
- 1-3 years of experience in Tier I support.
- Excellent customer service skills.
- Excellent communication and problem-solving skills.
- A positive attitude and a passion for helping people.
About Us
We are a leading provider of IT services, committed to delivering exceptional results to our clients. Our team is dedicated to supporting our employees in their career development and growth.
Salary and Benefits:
The estimated salary for this position is $45,000 - $60,000 per year, depending on experience. In addition to a competitive salary, we offer a comprehensive benefits package, including health insurance, retirement plans, and paid time off.
Work Environment:
This is a fast-paced call center environment that requires strong communication and problem-solving skills. As a member of our team, you will have the opportunity to work with a diverse group of individuals and contribute to the success of our organization.
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