Technical Support Expert

2 days ago


Winter Park, Florida, United States TEKsystems Full time

This is an exciting opportunity for a Technical Support Expert to join our team in Orlando. We are seeking a highly motivated and customer-focused individual to provide first-level technical assistance to our end-users.

Job Description

The successful candidate will engage with end-users on behalf of our organization, responding to phone calls, emails, chat messages, and providing assistance virtually or in-person when necessary.

Key Responsibilities:

  • Provide outstanding customer service by maintaining a polite, professional, and optimistic tone at all times.
  • Analyze problems to determine the quickest and most effective ways to address end-user concerns.
  • Collaborate with other teams to successfully assist with presented issues in a timely manner.
  • Maintain detailed records of daily interactions, installation activities, reported issues, completed solutions, etc.

Requirements:

  • 1-3 years of experience in Tier I support.
  • Excellent customer service skills.
  • Excellent communication and problem-solving skills.
  • A positive attitude and a passion for helping people.

About Us

We are a leading provider of IT services, committed to delivering exceptional results to our clients. Our team is dedicated to supporting our employees in their career development and growth.

Salary and Benefits:

The estimated salary for this position is $45,000 - $60,000 per year, depending on experience. In addition to a competitive salary, we offer a comprehensive benefits package, including health insurance, retirement plans, and paid time off.

Work Environment:

This is a fast-paced call center environment that requires strong communication and problem-solving skills. As a member of our team, you will have the opportunity to work with a diverse group of individuals and contribute to the success of our organization.



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