Tech Support Professional

7 days ago


Winter Park, Florida, United States TEKsystems Full time
Job Overview

We are seeking a skilled Tech Support Professional to join our team in the Orlando area. As a remote customer service representative, you will be responsible for providing exceptional technical support to our clients.

Key Responsibilities:

  • Provide first-level technical assistance to end-users and education affiliates via phone, email, and chat
  • Maintain a working knowledge of systems, sites, tools, applications, and resources
  • Analyze problems to determine the quickest and most effective ways to address end-user concerns
  • Collaborate with other operational, technical, and education support teams to successfully assist with presented issues
  • Maintain detailed records of daily interactions and troubleshoot common computer issues
  • Work both independently and as part of a team to prioritize tasks and meet goals

Requirements:

  • Tier I Support Experience (1-3 years)
  • Excellent Customer Service and Communication Skills
  • Positive attitude and energy with a passion for helping others
  • Ability to work flexible schedules and weekends
  • Local candidates only (must live in the Orlando area)

Benefits:

  • Competitive hourly rate: $18-$39 per hour
  • Laptop, monitor, and headset provided by the client
  • Minimum connectivity speed: 100 MBPS download and 10 MBPS upload speed

About Us:

TEKsystems is a leading provider of IT staffing and services solutions. We are committed to delivering exceptional results and building long-term relationships with our clients and employees.



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