Tech Support Professional
7 days ago
We are seeking a skilled Tech Support Professional to join our team in the Orlando area. As a remote customer service representative, you will be responsible for providing exceptional technical support to our clients.
Key Responsibilities:
- Provide first-level technical assistance to end-users and education affiliates via phone, email, and chat
- Maintain a working knowledge of systems, sites, tools, applications, and resources
- Analyze problems to determine the quickest and most effective ways to address end-user concerns
- Collaborate with other operational, technical, and education support teams to successfully assist with presented issues
- Maintain detailed records of daily interactions and troubleshoot common computer issues
- Work both independently and as part of a team to prioritize tasks and meet goals
Requirements:
- Tier I Support Experience (1-3 years)
- Excellent Customer Service and Communication Skills
- Positive attitude and energy with a passion for helping others
- Ability to work flexible schedules and weekends
- Local candidates only (must live in the Orlando area)
Benefits:
- Competitive hourly rate: $18-$39 per hour
- Laptop, monitor, and headset provided by the client
- Minimum connectivity speed: 100 MBPS download and 10 MBPS upload speed
About Us:
TEKsystems is a leading provider of IT staffing and services solutions. We are committed to delivering exceptional results and building long-term relationships with our clients and employees.
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