Technical Support Specialist

7 days ago


Winter Park, Florida, United States TEKsystems Full time
Job Description

Summary: We are seeking a skilled Technical Support Specialist to provide first-level technical assistance to University End-Users and Education Affiliates. The ideal candidate will have a strong analytical and creative problem-solving skills, excellent verbal and written communication skills, and the ability to explain technical issues to both technical and non-technical team members or end-users.

Key Responsibilities:

  • Provide technical assistance to end-users via phone, email, chat, and virtual meetings.
  • Troubleshoot and resolve technical issues with various systems, software, and hardware.
  • Collaborate with other operational, technical, and education support teams to successfully assist with presented issues.
  • Maintain detailed records of daily interactions, installation activities, reported issues, and completed solutions.

Requirements:

  • Education: Bachelor's degree in Computer Science, Information Technology, or related field.
  • Experience: 1-2 years of experience in technical support or related field.
  • Skills: Excellent communication and problem-solving skills, ability to multitask, and proficiency in Microsoft and Apple operating systems.

Work Environment:

The Technical Support Team works in a fast-paced call center environment, and the ideal candidate should be able to work independently and as part of a team. The team is open 7 days a week, and the ideal candidate should be able to work flexible schedules, including weekends.



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