Front Desk Representative

4 days ago


Madison Heights, Michigan, United States Highgate Hotels Full time
Job Summary

We are seeking a highly skilled and customer-focused Front Office Agent to join our team at Highgate Hotels. As a key member of our front desk team, you will be responsible for providing exceptional service to our guests, ensuring a seamless and memorable experience during their stay.

Key Responsibilities
  • Respond to guest inquiries and provide information on hotel services, amenities, and local attractions.
  • Process guest check-ins and check-outs, ensuring accuracy and efficiency.
  • Manage guest room assignments, including room key distribution and maintenance.
  • Handle guest complaints and resolve issues in a professional and courteous manner.
  • Collaborate with other hotel departments to ensure seamless guest service.
Requirements
  • High school diploma or equivalent required.
  • Previous experience in a hotel or hospitality environment preferred.
  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment and multitask effectively.
  • Basic computer skills and knowledge of hotel software systems.
What We Offer

As a Front Office Agent at Highgate Hotels, you will have the opportunity to work in a dynamic and supportive environment, with opportunities for growth and development. We offer competitive compensation and benefits packages, as well as a comprehensive training program to ensure your success in this role.



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