Account Management Representative AZ
2 weeks ago
Shift Options:
4 days on/4 days off, 5 AM - 5 PM
Compensation Range: $20 - $23/hour
What We Provide:
Competitive starting salary based on experience and location.
Potential bonus opportunities tied to company performance.
Community engagement and volunteer opportunities.
Comprehensive Benefits Package including: 401(K)
Medical, Dental, Vision, Disability, Supplemental, and Life Insurance
Paid Time Off
Employee Stock Purchase Plan
Qualifications: What You Bring:
Prior experience in customer service or a related field within the transportation sector is preferred.
An Associate's degree or a relevant combination of education and experience is required.
Exceptional telephone communication skills are essential.
Strong time management abilities are necessary.
A capacity to thrive in a dynamic team-oriented environment.
Job Responsibilities: What You Will Accomplish:
The Customer Account Representative is responsible for fulfilling customer expectations by delivering exceptional service through effective communication with both internal and external stakeholders, while enhancing company profitability. Employees may be assigned to different shifts based on organizational and customer requirements.
Proactively identify and resolve issues related to loads to ensure customer satisfaction.
Build and nurture customer relationships while assisting in managing freight capacity.
Accurately receive and input detailed customer load information via telephone, fax, or electronic means.
Ensure all load data is entered into the system correctly and that customer information remains up-to-date.
Monitor and track loads, providing necessary follow-up to customers regarding late pickups and deliveries.
Join Us:
At Swift, our most valuable asset is our people. We are committed to excellence and strive to give our best every day. We foster a culture of learning, safety, honesty, and mutual respect. We are a family where every voice matters and plays a vital role in our collective success and the success of our drivers. Your insights and expertise are valued at Swift Transportation.
Be part of a leading organization in the industry. Be part of Swift Transportation.
The Company is an equal opportunity employer and adheres to a policy of non-discrimination against any applicant or employee based on race, color, sex, sexual orientation, gender identity, religion, national origin, age, military status, disability, genetic information, or any other characteristic protected by applicable laws. The Company also prohibits harassment based on any of these protected categories.
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