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Youth Program Engagement Specialist

2 months ago

Philadelphia, Pennsylvania, United States Philadelphia Works, Inc. Full time

About Philadelphia Works, Inc.

Philadelphia Works (PhilaWorks) is a non-profit organization dedicated to enhancing Philadelphia's economy by bridging the gap between employers and workforce talent, as well as connecting career seekers with job opportunities. We actively shape public policies that foster economic growth and strategically allocate funding and resources to cultivate a skilled and prosperous workforce.

Position Overview

The individual in this role will spearhead initiatives related to procurement, orientation, management, and ongoing enhancement to guarantee the effective operation of a comprehensive, citywide youth workforce development system. This position serves as the main liaison for a specific group of youth service providers and special initiatives. The role will contribute to the continuous development and execution of strategies aimed at investing in services for youth and young adults. Key responsibilities encompass assessment, planning, and ongoing improvement based on monitoring outcomes, along with effective communication regarding the operational success of providers.

Key Responsibilities

  1. Oversee programmatic contract management, ensuring all elements of the contract scope are fulfilled and deliverables are achieved within established timelines.
  2. Collaborate closely with internal contracting personnel to assist youth providers throughout the contracting process, including procurement, contract negotiation, expense oversight, and contract finalization.
  3. Engage with contracted youth providers to ensure comprehension and preparedness to meet programmatic contract obligations while fostering continuous improvement through:
  4. Providing orientation, training, and ongoing technical support.
  5. Coordinating and executing programmatic monitoring, including participant file reviews, site assessments, program observations, interviews, and focus groups to ensure quality services are delivered to Philadelphia's youth and young adults.
  6. Facilitating collaborative relationships among all youth providers and key stakeholders, including PA CareerLink Youth Navigators and One-Stop partners.
  7. Utilizing data reports to oversee provider service delivery and outcomes, driving performance management and continuous improvement initiatives.
  8. Responding to and devising plans based on trends, comparisons, or recommendations derived from monitoring activities:
  9. Developing and conducting individual and/or group training sessions as required for youth provider staff.
  10. Regularly discussing contractual performance with provider management.
  11. Collaborating across teams and departments to formulate and implement policies, protocols, and procedures based on monitoring findings and trends.
  12. Working with PhilaWorks Management to develop, implement, and supervise corrective action plans as necessary.
  13. Assisting in identifying best practices to enhance processes and procedures for improved performance, service delivery, and efficiency across the workforce system.
  14. Supporting continuous improvement and the execution of new projects, ideas, and concepts:
  15. Being a catalyst for change.
  16. Communicating processes and procedures to providers consistently.
  17. Providing training to providers on new processes and procedures as needed.
  18. Ensuring consistent and efficient implementation.
  19. Maintaining records of all performance management results and communicating the operational successes of youth providers.
  20. Performing other job-related duties as assigned.

Qualifications

Education and Experience

A Bachelor's Degree from an accredited institution in Human Services, Youth Development, Business Management, or a related field, accompanied by 2 to 3 years of experience in monitoring and/or quality assurance. A combination of education and relevant youth work experience may also be considered. Previous experience in workforce development is preferred, with knowledge of WIOA and TANF regulations. Alternatively, any combination of education and experience deemed acceptable.

Skills and Competencies

  • Strong project management and process improvement capabilities.
  • Ability to interpret contract scopes of service.
  • Excellent analytical, reporting, and problem-solving skills.
  • Outstanding written, verbal, interpersonal, and presentation abilities.
  • Relationship savvy, adaptable, collaborative, and influential.
  • Public speaking and training skills, both online and in-person.
  • Proficient in Word and Excel, with a working knowledge of Access and PowerPoint.
  • Ability to interact effectively with various levels of staff, management, government officials, and the public.
  • Willingness to travel to various locations.
  • Capability to manage a diverse set of responsibilities simultaneously.
  • Adaptability to change and ability to manage competing demands.
  • Strong sense of time management to meet deadlines independently.

What We Provide

Philadelphia Works offers eligible full-time employees a competitive benefits package, including medical, dental, vision, 401(k), tuition assistance, life insurance, and disability coverage. Additionally, we provide company-paid vacation, personal, and sick leave days.

Equal Opportunity Employer

Philadelphia Works is an equal opportunity employer and adheres to all laws prohibiting discrimination based on race, color, religion, sex (including pregnancy, childbirth, and related medical conditions, transgender status, and gender identity), gender, creed, age, national origin, ancestry, familial status, religion, physical or mental disability, veteran status, sexual orientation, political affiliation, or any other basis protected by federal, state, or local laws, in all matters related to recruitment, selection, compensation, training, advancement, promotion, retention, discipline, and termination.