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Customer Engagement Specialist
2 months ago
Job Type
Part-time
Position Overview
We are seeking enthusiastic and driven individuals who enjoy a vibrant work environment. At Soapy Joe's Group, Inc., many of our entry-level roles offer full-time opportunities with adaptable schedules. This allows you to benefit from perks such as vacation time, generous holiday compensation, 401k plans, and numerous other advantages. We are committed to fostering a workplace where our team members can advance and evolve into future leaders. We provide pathways for career advancement, wellness initiatives, and a dynamic team culture where you will acquire skills in customer service, team management, technology use, and collaborative efforts. If this aligns with your aspirations, we encourage you to consider joining us.
WHY JOIN SOAPY JOE'S GROUP, INC.?
We are more than just a car wash; we are dedicated to delivering exceptional service, safeguarding the environment, and making a positive impact in our communities. We invest in creating opportunities, nurturing growth, and welcoming dynamic servant-leaders who prioritize the well-being of our team and our customers. If you are passionate about achieving success, value teamwork, and are ready to contribute actively, you will find a great fit with us. Our culture is crucial to our achievements, and we are on the lookout for new team members who resonate with our values and wish to enhance our workplace culture.
Our Core Values Include:
- Community Building: We cherish our neighbors and cultivate an inclusive atmosphere.
- Heartfelt Leadership: We foster trust and respect through attentive listening and positive actions.
- Creating Enthusiasts: We aim to delight our customers with outstanding experiences characterized by positivity and support.
- Integrity: We conduct ourselves with honesty and ethical standards, even when unobserved.
- Team Pride: We take pride in our high-quality services and clean facilities, but most importantly, we take pride in our team.
- Enjoyment: We believe that creativity and genuine connections flourish in a fun environment.
- Continuous Learning: We prioritize learning as much as we do enjoyment, making it an integral part of our daily activities.
The Customer Service Representative (CSR) is the initial point of contact for our members and prospective members, embodying the Soapy Joe's experience. Our team is dedicated to exceeding expectations daily through authentic and engaging service. The CSR plays a vital role in ensuring a safe, efficient, clean, and friendly experience for our customers.
This role involves:
- Membership Growth: The team member must articulate and demonstrate the benefits of memberships to customers through product knowledge and effective communication.
- Enhancing Customer Satisfaction: The team member must maintain a professional appearance and consistently deliver exceptional service through a welcoming and engaging demeanor.
- Improving Processing Efficiency: The CSR will collaborate with team members to optimize service speed and efficiency.
- Skill Development: The team member will undergo various training sessions to adapt to their new role, with ongoing learning being a fundamental aspect of their responsibilities.
Education/Training:
- High school diploma or GED equivalent preferred.
- Must be physically capable of performing essential functions, often in demanding conditions.
- Willingness to work flexible hours, including evenings and weekends.
- A positive attitude and ability to work collaboratively within a team.
- Commitment to participating in assigned training programs.
- Able to navigate various tools and office equipment.
- Proficient in operating computers and electronic devices.
- Ability to perform physical tasks such as climbing, crouching, and lifting.
- Effective verbal and written communication skills.
$17.50 per hour
Salary Information:
$17.50
