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Customer Service Supervisor
2 months ago
Job Summary:
We are seeking a highly skilled and experienced Customer Service Supervisor to join our team at AVANGRID, Inc. As a key member of our Customer Relations Center, you will be responsible for supervising and directing a team of customer care representatives to provide exceptional service to our customers.
Key Responsibilities:
- Supervise and direct a team of customer care representatives to ensure maximum productivity and high-quality customer service.
- Develop and implement strategies to improve customer satisfaction and loyalty.
- Collaborate with other departments to resolve customer complaints and issues.
- Provide coaching and training to team members to enhance their skills and knowledge.
- Monitor and analyze customer feedback to identify areas for improvement.
Requirements:
- 3+ years of experience in customer service or a related field.
- Proven track record of success in supervising and leading a team.
- Excellent communication and interpersonal skills.
- Ability to work in a fast-paced environment and prioritize tasks effectively.
What We Offer:
- A competitive salary and benefits package.
- Opportunities for professional growth and development.
- A dynamic and supportive work environment.