ISP Field Service Technician

4 days ago


Gastonia NC, United States Ripple Fiber Inc Full time
About Ripple Fiber

We are a dynamic, fast-growing company that provides access to the best internet for life. Our mission is to bridge the digital divide using advanced technology that improves people's lives.

About the Role

The ISP Field Service Technician is responsible for the installation, maintenance, and repair of Ripple Fiber equipment in accordance with customer requirements and company standards.

Key Responsibilities:
  • Manage all last mile and access equipment to ensure seamless network performance.
  • Fault find and resolve customer complaints in a timely manner.
  • Create and maintain network documentation to ensure accuracy and efficiency.
  • Use monitoring tools to troubleshoot problem areas and optimize network performance.
  • Assist with escalations to resolve end-user issues and provide exceptional customer service.
  • Configure, maintain, and troubleshoot broadband services, including Wi-Fi routers and smart home devices.
  • Route fiber optic drops and connect clients to the Ripple Fiber network.
Requirements:
  • Valid state driver's license and safe driving record.
  • Ability to operate hand tools and handheld mobile devices.
  • Experience in customer service, construction, electrical, technical, or related fields is a plus.
  • Flexible schedule, including evenings and weekends.
  • Lift and move up to 60 lbs, with some ladders weighing 50-60 lbs.
  • Work in small spaces or lofts (up to 28 ft.) and identify wire and cable colors.
  • Qualify on pre-employment assessments and be available for overtime, emergency call-outs, and holiday work.
What We Offer

We provide a competitive salary, comprehensive benefits package, and opportunities for growth and development. If you believe you're a fit for this role and our culture, please submit your resume and cover letter for consideration.



  • Gastonia, North Carolina, United States Ripple Fiber Full time

    About the RoleThe ISP Field Service Technician is responsible for the installation, maintenance, and repair of Ripple Fiber equipment in accordance with customer requirements and company standards.Responsibilities:Managing all last mile and access equipment.Fault finding to resolve complaints.Creating and maintaining network documentation.Using monitoring...


  • Gastonia, North Carolina, United States Ripple Fiber Full time

    About the RoleRipple Fiber is seeking a skilled ISP Field Service Technician to join our team in the Gastonia/West Charlotte region. As a key member of our team, you will be responsible for installing, maintaining, and repairing our fiber optic network equipment to ensure seamless service delivery to our customers.Key ResponsibilitiesInstall and maintain...


  • Gastonia, North Carolina, United States Ripple Fiber Inc Full time

    About Ripple FiberWe are a dynamic and innovative company that provides access to the best internet for life. Our mission is to bridge the digital divide using advanced technology that improves people's lives.Job SummaryThe ISP Field Service Technician is responsible for the installation, maintenance, and repair of Ripple Fiber equipment in accordance with...


  • Gastonia, North Carolina, United States Ripple Fiber Inc Full time

    About Ripple FiberWe are a dynamic and innovative company that provides access to the best internet for life. Our mission is to bridge the digital divide using advanced technology that improves people's lives.Job SummaryThe OSP Field Service Technician is responsible for the installation, maintenance, and repair of Ripple Fiber equipment in accordance with...


  • Gastonia, North Carolina, United States Ripple Fiber Inc Full time

    About Ripple FiberRipple Fiber is a dynamic and innovative company that provides access to the best internet for life. Our mission is to bridge the digital divide using advanced technology aimed at improving people's lives.Job SummaryWe are seeking an OSP Field Service Technician to join our team in the Gastonia/West Charlotte region. The successful...


  • Gastonia, North Carolina, United States Ripple Fiber Full time

    About Ripple FiberWe are a dynamic and innovative company that provides access to the best internet for life, bridging the digital divide using advanced technology. Our mission is to provide faster, more stable fiber internet connections to millions of homes across various states.About the RoleThe OSP Field Service Technician is responsible for the...


  • Gastonia, United States Field of Talent Full time

    Job OverviewAs a Board Certified Behavior Analyst, you will play a pivotal role in shaping the growth of our healthcare company. You will provide expert support and care to children with autism and behavioral differences, leveraging your compassion, patience, and problem-solving skills to drive exceptional outcomes. The role is located in Gastonia, NC.Key...


  • Gastonia, NC, United States Ripple Fiber Inc Full time

    About Ripple Fiber IncWe are a dynamic and innovative company that provides access to the best internet for life, bridging the digital divide using advanced technology to improve people's lives.About the RoleThe OSP Field Service Technician is responsible for the installation, maintenance, and repair of Ripple Fiber equipment in accordance with customer...


  • Salisbury, NC, United States Orion Talent Full time

    Position Details: Title: Field Service Technician Location: Salisbury, NC (30 minutes N. of Charlotte) Shift: M-F 8:00am-4:00pm Compensation: 72-80k +Provided company cell phone, laptop, and service truck Benefits: Comprehensive Corporate Benefits Package (Medical, Dental, PTO, 401k Matching, Relocation) Travel: This plant there will be extensive...


  • Salisbury, NC, United States Orion Talent Full time

    Position Details: Title: Field Service Technician Location: Salisbury, NC (30 minutes N. of Charlotte) Shift: M-F 8:00am-4:00pm Compensation: 72-80k +Provided company cell phone, laptop, and service truck Benefits: Comprehensive Corporate Benefits Package (Medical, Dental, PTO, 401k Matching, Relocation) Travel: This plant there will be extensive...


  • Greensboro, NC , USA, United States Pentair Management Company Full time

    Pentair Field Service Technician Job OpportunityWe are seeking a skilled Field Service Technician to join our team at our Greensboro, North Carolina facility. As a Field Service Technician, you will provide reactive, installation, preventative maintenance, and removal services on customer-owned equipment.Key Responsibilities:Provide accurate diagnoses for...

  • Service Technician

    3 weeks ago


    Gastonia, United States W3Global Inc Full time

    Job DescriptionJob DescriptionAbout the jobCompany DescriptionCompany has specialized in the heating, ventilation and air conditioning industry. Our team provides 24-hour HVAC service to commercial and industrial companies. Our certified technicians receive factory training from Carrier, Trane, York and other equipment manufacturers. In addition, our company...

  • Service Technician

    3 weeks ago


    Gastonia, United States W3Global Inc Full time

    About W3Global IncW3Global Inc is a leading provider of HVAC services to commercial and industrial companies.Job DescriptionWe are seeking a highly skilled Service Technician to join our team. As a Service Technician, you will be responsible for maintaining and repairing HVAC systems, troubleshooting issues, and providing exceptional customer service.Key...


  • Greensboro, NC , USA, United States Pentair Management Company Full time

    Pentair Field Service Technician Job OpportunityWe are seeking a skilled Field Service Technician to join our team at our Greensboro, North Carolina facility. As a Field Service Technician, you will provide reactive, installation, preventative maintenance, and removal services on customer-owned equipment.Key Responsibilities:Provide accurate diagnosis for...


  • Greensboro, NC , USA, United States ProPump and Controls Inc Full time

    Job Title: Field Service TechnicianProPump and Controls Inc. is seeking a highly skilled Field Service Technician to join our team. As a Field Service Technician, you will be responsible for the installation, repair, and maintenance of automated pump stations, pump controls, piping, valves, and related equipment.Key Responsibilities:Troubleshoot mechanical...


  • Gastonia, United States Mr. Tire Auto Service Centers Full time

    Job Title: Automotive General Service TechnicianJoin our team of skilled technicians at Mr. Tire Auto Service Centers and embark on a rewarding career in automotive repair. As an Automotive General Service Technician, you will play a vital role in ensuring the safety and reliability of our customers' vehicles.Job SummaryWe are seeking a highly motivated and...


  • Gastonia, United States Ripple Fiber Inc Full time

    About Ripple FiberWe are a dynamic and innovative company that provides access to the best internet for life. Our mission is to bridge the digital divide using advanced technology that improves people's lives.We have achieved success in other countries and have provided ease of access to more opportunities from an education, entertainment, and employment...


  • Greensboro, NC , USA, United States ProPump and Controls Inc Full time

    Job Title: Field Service TechnicianProPump & Controls, Inc. is seeking a highly skilled Field Service Technician to join our team. As a key member of our service team, you will be responsible for the installation, repair, and maintenance of automated pump stations, pump controls, and related equipment.Responsibilities:Troubleshoot complex mechanical and...


  • , NC, United States Paratus Service Group Full time

    Job OverviewAs a Field Service Engineer with Paratus Service Group, you will play a pivotal role in delivering exceptional on-site technical support, programming, commissioning, troubleshooting, and maintenance for advanced lighting control systems. Your primary objective will be to ensure that our cutting-edge lighting solutions are operating at optimal...


  • , NC, United States American Rental Association Full time

    Job SummaryWe are seeking a highly skilled and experienced Field Service Technician to join our team. As a Field Service Technician, you will be responsible for providing exceptional customer service and ensuring the efficient operation of our material handling equipment.Key Responsibilities:Analyze and diagnose equipment problems and breakdowns,...