ISP Field Service Technician
4 days ago
We are a dynamic, fast-growing company that provides access to the best internet for life. Our mission is to bridge the digital divide using advanced technology that improves people's lives.
About the RoleThe ISP Field Service Technician is responsible for the installation, maintenance, and repair of Ripple Fiber equipment in accordance with customer requirements and company standards.
Key Responsibilities:- Manage all last mile and access equipment to ensure seamless network performance.
- Fault find and resolve customer complaints in a timely manner.
- Create and maintain network documentation to ensure accuracy and efficiency.
- Use monitoring tools to troubleshoot problem areas and optimize network performance.
- Assist with escalations to resolve end-user issues and provide exceptional customer service.
- Configure, maintain, and troubleshoot broadband services, including Wi-Fi routers and smart home devices.
- Route fiber optic drops and connect clients to the Ripple Fiber network.
- Valid state driver's license and safe driving record.
- Ability to operate hand tools and handheld mobile devices.
- Experience in customer service, construction, electrical, technical, or related fields is a plus.
- Flexible schedule, including evenings and weekends.
- Lift and move up to 60 lbs, with some ladders weighing 50-60 lbs.
- Work in small spaces or lofts (up to 28 ft.) and identify wire and cable colors.
- Qualify on pre-employment assessments and be available for overtime, emergency call-outs, and holiday work.
We provide a competitive salary, comprehensive benefits package, and opportunities for growth and development. If you believe you're a fit for this role and our culture, please submit your resume and cover letter for consideration.
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ISP Field Service Technician
1 week ago
Gastonia, North Carolina, United States Ripple Fiber Full timeAbout the RoleThe ISP Field Service Technician is responsible for the installation, maintenance, and repair of Ripple Fiber equipment in accordance with customer requirements and company standards.Responsibilities:Managing all last mile and access equipment.Fault finding to resolve complaints.Creating and maintaining network documentation.Using monitoring...
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ISP Field Service Technician
1 month ago
Gastonia, North Carolina, United States Ripple Fiber Full timeAbout the RoleRipple Fiber is seeking a skilled ISP Field Service Technician to join our team in the Gastonia/West Charlotte region. As a key member of our team, you will be responsible for installing, maintaining, and repairing our fiber optic network equipment to ensure seamless service delivery to our customers.Key ResponsibilitiesInstall and maintain...
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ISP Field Service Technician
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Gastonia, North Carolina, United States Ripple Fiber Inc Full timeAbout Ripple FiberWe are a dynamic and innovative company that provides access to the best internet for life. Our mission is to bridge the digital divide using advanced technology that improves people's lives.Job SummaryThe ISP Field Service Technician is responsible for the installation, maintenance, and repair of Ripple Fiber equipment in accordance with...
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OSP Field Service Technician
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OSP Field Service Technician
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