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Field Service Technician

1 month ago

NC United States Paratus Service Group Full time
Job Overview

As a Field Service Engineer with Paratus Service Group, you will play a pivotal role in delivering exceptional on-site technical support, programming, commissioning, troubleshooting, and maintenance for advanced lighting control systems. Your primary objective will be to ensure that our cutting-edge lighting solutions are operating at optimal levels, and that customer satisfaction is achieved through outstanding service.

Key Responsibilities
  • Installation & Commissioning: Perform on-site installation and configuration of lighting control systems, ensuring seamless integration with electrical and mechanical systems.
  • Commission and test lighting controls to verify system functionality according to design specifications and client requirements.
  • Technical Support & Troubleshooting: Diagnose and resolve technical issues with lighting control systems, including hardware, software, and network-related problems.
  • Provide hands-on troubleshooting for lighting, dimming, shading, and control systems.
  • Offer remote and on-site technical support to resolve customer issues in a timely manner.
  • Customer Training & Support: Deliver training to clients and contractors on the operation, functionality, and maintenance of the installed lighting control systems.
  • Ensure clients are comfortable with system usage, troubleshooting, and basic maintenance.
  • Maintenance & Repairs: Perform regular maintenance, inspections, and repairs to ensure long-term reliability of the lighting control systems.
  • Manage replacement of system components, ensuring minimal downtime.
  • Documentation & Reporting: Maintain detailed records of service activities, including installations, troubleshooting steps, repairs, and customer communications.
  • Generate service reports for internal use and client review.
  • Client Relationship Management: Build strong relationships with clients to understand their needs and expectations, delivering outstanding customer service.
  • Provide recommendations for system upgrades, improvements, and additional services.
  • Collaboration: Work closely with the sales, project management, and technical teams to ensure seamless project delivery and high-quality service.
  • Communicate with technical support and engineering teams to address complex issues and develop solutions.
Qualifications
  • Bachelor's degree, technical diploma, or military experience in Electrical Systems, Electronics, Automation, or a related field.
  • 2+ years of field service experience in lighting control, building automation, or electrical systems.
  • Knowledge of lighting control systems, electrical circuits, and networking principles preferred.
  • Proficiency in reading and interpreting technical drawings, schematics, and specifications.
  • Excellent troubleshooting skills with experience in diagnosing hardware, software, and networking issues.
  • Ability to work independently and travel frequently to client sites.
  • Strong communication and customer service skills, with the ability to explain technical concepts to non-technical users.
  • Valid driver's license and ability to work flexible hours.
Preferred Skills
  • Experience with Lutron systems, shading solutions, and integration with smart building technologies.
  • Proficiency in programming and configuring lighting control systems (Lutron, Crestron, etc.).
  • Familiarity with low-voltage wiring, networking, and control protocols such as DMX, DALI, or BACnet.
Benefits
  • Competitive salary with performance-based incentives.
  • Health, dental, and vision insurance.
  • Opportunities for professional growth and continuous learning.
  • Travel reimbursement and company vehicle for on-site service.
  • Paid time off and company holidays.