ISP Field Service Technician

4 weeks ago


Gastonia, North Carolina, United States Ripple Fiber Full time
About the Role

The ISP Field Service Technician is responsible for the installation, maintenance, and repair of Ripple Fiber equipment in accordance with customer requirements and company standards.

Responsibilities:

  • Managing all last mile and access equipment.
  • Fault finding to resolve complaints.
  • Creating and maintaining network documentation.
  • Using monitoring network performance tools to troubleshoot problem areas.
  • Assisting with escalations to resolve end-user issues.
  • Configuring, maintaining, troubleshooting, and installing broadband services.
  • Routing fiber optic drops and in-home networks.
  • Assisting clients in connecting their devices to the Ripple Fiber network.

Requirements:

  • Valid state driver's license and safe driving record.
  • Ability to operate hand tools and handheld mobile devices.
  • Experience in customer service, construction, electrical, technical, or related fields.
  • Clean driving record.
  • Flexible schedule, including evenings and weekends.
  • Lifting up to 60 lbs and working in small spaces.
  • Qualifying on pre-employment assessments.
  • Availability for overtime, emergency call-outs, and holiday work.

We offer a competitive salary, comprehensive benefits package, and opportunities for growth and development.



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