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Theatre Operations Manager

2 months ago

Brookfield, Wisconsin, United States Marcus Theatres Full time
Job Summary

The Marcus Corporation is seeking a highly skilled and experienced Theatre Operations Manager to join our team. As an Assistant Theatre Manager, you will play a vital role in ensuring the smooth operation of our theatres, providing exceptional guest service, and driving sales and revenue growth.

Key Responsibilities
  • Lead by example and deliver superior guest service in a fast-paced, clean, and safe environment.
  • Supervise and motivate hourly theatre associates to achieve company objectives and financial targets.
  • Assist in hiring, training, and associate development to ensure a high-performing team.
  • Monitor and maintain facilities to ensure they are clean, safe, and in good repair.
  • Implement creative solutions to provide exceptional service and exceed guest expectations.
  • Collaborate with the General Manager to drive sales, loyalty registration, cash management, inventory, and follow-up with guests.
  • Evaluate key performance indicators and translate them into actionable information to drive guest satisfaction and financial results.
  • Enforce applicable federal, state, and local laws and regulations.
  • Preserve confidentiality of theatre information and passwords, including knowledge of and adherence to PCI regulations.
Requirements
  • High school diploma or equivalent.
  • College coursework in Business Management and Marketing preferred.
  • Ability to obtain food handling licenses as required by local/state laws.
  • Minimum 18 years of age.
  • Strong written and verbal communication skills.
  • Supervisory experience in a high-volume movie theatre, retail, or hospitality environment.
  • Flexible work schedule that includes late evenings, weekends, and holidays as dictated by business needs.
Work Environment

The successful candidate will be working in a fast-paced, dynamic environment with a focus on delivering exceptional guest service and driving sales and revenue growth.

Language

English (en-US)