Branch Operations Manager

4 weeks ago


Brookfield, Wisconsin, United States WaterStone Bank Full time
Job Summary:

The Branch Operations Manager is responsible for directing the daily administrative and operational functions of the teller area, including supervision of the teller staff. This role requires strong leadership skills, excellent customer service, and the ability to make sound judgments related to customer transactions and interactions.

Key Responsibilities:

* Effectively process customer transactions with a high level of integrity, accuracy, and knowledge.
* Assist Branch Management with administrative and operational processes, activities, and workflow procedures for the front-line staff, ensuring all customers are assisted promptly, professionally, accurately, and appropriately.
* Assist Branch Management in generating and maintaining retail banking relationships through sales and relationship-building calls and activities to meet sales and branch growth goals.
* Act as the primary source for teller questions and assist Branch Management with the training and development of employees.
* Support the sales process by identifying customer needs, promoting current promotional offers, and referring customers to Bankers and other lines of business for further assistance with bank products and services.

Requirements:

* 1-2 years of cash handling and customer service experience.
* 1 year of lead/supervisor experience and/or 6 months of branch banking experience.
* High School Diploma or general education degree (GED).

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