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Senior IT Specialist
2 months ago
Job Summary:
We are seeking a highly skilled Senior Information Technology Specialist L3 to join our team at AVASO Technology Solutions. As a key member of our EUC Computing Engineers team, you will play a critical role in supporting our business in achieving its strategic objectives.
Key Responsibilities:
- Respond to user requests for service and troubleshoot incidents and problems to develop solutions.
- Manage day-to-day incidents and service requests, resolving them promptly using our ITSM tool of record.
- Install and support Microsoft Office applications and Office 365 software, as well as other approved software.
- Perform basic PC, network, and mobility troubleshooting.
- Support with creating, editing, and maintaining user accounts, permissions, and passwords in Office365/Azure.
- Collaborate with Service Delivery and L3 Senior Engineers to solve incidents and interpret complex solutions and fixes.
- Identify problems and suggest ways to improve processes as applicable.
Requirements:
- Diploma or Degree in engineering, computer science, or scientific discipline from a recognized university or college.
- MCSE/CCNA certification.
- Good working knowledge in Microsoft modern workplace and O365.
- Must have good knowledge of Azure AD and related technologies.
- Good knowledge of network concepts (e.g., TCPIP, Windows/Mac Networking, Wireless, Ethernet).
- Specialist technical experience, ideally within a Desktop support role of which at least 2 years must be in a support role.
- 7 to 8 years of experience providing onsite and/or remote technical support to end-users in PC and Mac environments.
- ITIL Foundation.
Skills Required:
- Ability to work in a team environment or independently.
- Provides resolutions to a variety of technical problems of moderate scope and complexity.
- Communicates clearly with technical and non-technical audiences, both verbally and written.
- Strong organizational and multi-tasking skills, along with the ability to prioritize tasks among many competing requests.
- Professional attitude and demeanor.
- Skilled at setting priorities to complete tasks/projects within scheduled timeframes.
- Strong analytical skills for effective troubleshooting and problem-solving.
- Contributes to projects and milestones as per the needs of the business.
- Basic understanding of group management/administration tasks.
What We Offer:
At AVASO Technology Solutions, we offer a dynamic and supportive work environment, competitive compensation, and opportunities for professional growth and development.
